On this episode of You Own the Experience, Robert Mann talks with 20+ year staffing veteran Ericka Hyson about the importance of developing an intentional approach to staffing. Hyson is president of WorkN, the mobile-first on-demand staffing platform, and former COO at Ettain Group.

 

Ericka Hyson discusses how, by shifting from an opportunistic to an intentional mindset, she has been able to reduce friction in client relationships and challenge long-held assumptions about best business practices. In this episode, you’ll also hear about:

How Hyson found inspiration in Southwest Airlines

The principles she organized Ettain Group’s People Department with

Tips for successfully implementing new technologies

How businesses can prepare for staffing after Covid-19