On the first episode of the You Own the Experience podcast, Robert Mann talks about the artistry of the staffing industry with Aaron Grossman, CEO and founder of TalentLaunch. Grossman discusses why being a staffing professional requires a touch of artistry, how the procedural elements of the job get in the way and how the right technology can help along with the lessons he learned from his time as a young recruiter.

In the episode, you’ll hear about:

Why, ironically, it’s a mistake for businesses to pay too much attention to outcomes

How TalentLaunch reached an NPS (net promoter score) of 60 when the staffing industry as whole comes in at an NPS of 4

TalentLaunch’s “Redwood tree” culture and tech stack

Note: The interview with Aaron Grossman was completed on February 7th, 2020.