What happens when a routine call turns into a race against time?
Meet Max—the young voice on the other end of the line—and hear how fast thinking, calm under pressure, and teamwork made all the difference.

This isn’t your typical 9-1-1 story. It’s a behind-the-scenes look at what it really takes to respond when every second counts—and the unexpected impact one call can have on an entire center.

Short. Raw. Real. And unforgettable.

Why are good people still leaving 9-1-1? It’s not the job—it’s the culture.

In this episode, Dr. Andre V. Jones unpacks the silent weight of organizational trauma and the leadership habits that unintentionally keep it alive. He introduces his THRIVE framework for building psychologically safe teams, and explains how his 80/20 Rule changed his life—and can change yours.

It’s time to shift from surviving to sustaining. This conversation is your roadmap to leading with purpose, protection, and power in 2025.

Big changes are here—The Director’s Dispatch is going live!

In this short but powerful episode, John Barney announces the next evolution of the podcast: live video. That’s right—raw, real conversations, face to face, unfiltered. Whether you're on shift or off the clock, you can now see the voices behind the mic. This is leadership like you’ve never seen it before.

In this episode, we’re joined by Alec Wons — 26 years old, former athlete turned public safety advocate, podcast host, and author. We talk about what most people avoid: burnout, doubt, failing forward, and how to lead without a title. Alec shares what it’s like getting doubted for being young, how he found purpose in the middle of burnout, and why mental health in public safety can’t be ignored. From building real trust with your team to finding your “why,” this episode is packed with leadership gold — plus some solid laughs (yes, Crumbl cookies came up). If you’re leading early, leading tired, or leading while figuring it all out — this one’s for you.

Welcome back to The Director's Dispatch for Season Two! In this episode, John Barney and Hilton Chapman dive into the powerful theme of "leading without a title" and what that means in today’s evolving 911 environment. They’re joined by special guest Abigail Pestitti—a rising public safety telecommunicator—who shares her unexpected entry into the field, her growth over the past year, and how she's already becoming a mentor to others. The team gets real about mentorship, growth, and the value of relationships in the dispatch center. This episode is packed with raw stories, leadership insights, and a fresh perspective from the floor. If you're ready to challenge what leadership looks like in public safety, this episode is your starting point.

This one’s personal. In this episode of The Director’s Dispatch, John Barney and Hilton Chapman kick things off with a big announcement—John’s new book, Lead Young, is officially out. But more importantly, they dive into the real conversations that matter in 911 leadership.

From National Public Safety Telecommunicators Week to the everyday grind behind the headset, this episode is all about accountability, culture, and showing up—even when it’s hard. John and Hilton break down why silence isn’t neutral, how small things become big problems when ignored, and what it truly means to lead with consistency over credit.

They talk about the realities of dispatcher life, the weight leaders carry, and why being present matters more than pizza parties. This episode will challenge you, push you, and remind you why your voice—and your leadership—matters.

In this powerful and raw episode of The Director’s Dispatch, John and Hilton dive into the “Let ‘Em Theory” — a mindset shift about not letting negativity define your direction. From leadership challenges, public perception, and growing pains, to cough attacks and flamingo shirts, this episode is a real-talk rollercoaster. Learn how to handle disrespect, redirect energy, and lead with purpose — even when the room is full of noise. Plus, some awkward silences and fainting goats. Yeah, it gets deep and funny.

Leadership isn’t just about titles—it’s about actions, influence, and handling challenges like gossip and accountability. In this episode, John Barney and Hilton Chapman dive into how workplace gossip spreads, how it impacts leadership, and what traits make a strong leader. They also break down what decision-makers look for when promoting the next generation of leaders.

Not all managers are leaders, and not all leaders have titles. In this episode, John Barney and Hilton Chapman discuss the key differences between the two and share real-world insights on leadership, mentorship, and workplace dynamics. Can you be both? Tune in to find out!

Join hosts John and Hilton for a light-hearted and insightful chat with Leighton Williams, a former 911 call taker and K9 Officer from St. Pete, Florida. In this fun episode, the trio shares plenty of laughs while diving into the real-world challenges of 911 centers. They explore how Quality Assurance (QA) plays a key role in making emergency operations smoother and more efficient. With engaging stories and a friendly vibe, this conversation offers a refreshing look at the human side of emergency response—where humor meets hard work and innovation. Tune in for a blend of candid insights, practical tips, and lots of fun!