We welcome Mark to share his story and answer 12 Questions in 30 Minutes
Mark Graban is an author, speaker, and consultant, whose latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, is available now.
He is also the author of the award-winning book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement and others, including Measures of Success: React Less, Lead Better, Improve More.
He serves as a consultant through his company, Constancy, Inc, and is also a Senior Advisor for the technology company KaiNexus. Mark hosts podcasts, including “Lean Blog Interviews” and “My Favorite Mistake.”
Connect with Mark, read The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, and check out the Podcast
Connect with Mike, Your 12|30, and Accomplished𝙍𝙀
We welcome Mark Graban, an author, speaker, and consultant known for his work on lean management and improving quality in healthcare. They discuss the importance of learning from mistakes and creating a culture where it is safe to speak up about them. They also explore the concept of "lean" in healthcare and how it can be applied to other industries. Mark shares his experience transitioning from manufacturing to healthcare and the value of caring and the human element in healthcare. They also touch on Mark's role in fostering psychological safety within a software company and the importance of reacting to mistakes with kindness and a focus on learning and prevention.
Here are some key takeaways from our conversation:
The Power of Mistakes:Â Mark and I delved into the importance of learning from our mistakes. We agreed that creating a culture where people feel safe admitting their errors is crucial for growth and innovation. Remember, it's not about the mistake, but what we learn from it.
Lean Management in Healthcare:Â Mark shed light on the misunderstood concept of "lean" in healthcare. It's not about cutting corners, but improving quality, patient safety, and employee engagement.
Bridging the Gap:Â Mark's transition from manufacturing to healthcare has broadened his perspective. He emphasized the importance of empathy and understanding in healthcare, which can be applied to other industries as well.
Psychological Safety at Work:Â Mark shared his experience with KaiNexus, a software company, where he fosters a culture of psychological safety. He encourages admitting mistakes and learning from them, creating an environment of continuous improvement.
Reacting to Mistakes:Â We discussed the different reactions to mistakes - punitive, nice, and kind. Mark stressed the importance of a kind, action-oriented approach that focuses on learning and prevention.
I hope these insights spark your curiosity and inspire you to listen to the full episode. Remember, making mistakes is a normal part of life, and it's through these mistakes that we learn and grow.