Your Aged Care Compass

The wait times to receive some home care packages (HCP) have tipped out to around 12 months. This has increased significantly in the past year, from about six months in September 2023.

This article described the frustration of the adult daughter in not only having to wait such a long time for her mum’s home care package (HCP) to be assigned, but her belief that the providers couldn’t offer services under the home care package anyway due to a lack of staff.

We discuss the important points from this article and address some of the confusion around accessing in-home help.

In this episode:

• The confusion about what aged care is and what it looks like
• How the wait time for HCPs is determined and by whom
• Priority levels for HCPs and how they work
• Asking for a support plan review/priority review
• Extended wait times force people out of their own homes
• The risk of carer burnout
• Meeting the needs of clients is difficult when there are limits on the number of high priority approvals that assessors can give
• Significant wait times just to get an assessment are not often mentioned
• The financial and emotional toll of waiting for in-home support is huge
• There are problems with having enough workers across the aged care system
• One provider is not the same as the next. Do your research
• Assuming other options are available while waiting for HCPs is not realistic.

Resources mentioned:

• Nine News article - "I've got nobody else": Home aged care lags behind demand.
• Blog – How does aged care work in Australia?
• Blog – How do I refer to My Aged Care?
• Blog – What’s the difference between a RAS and an ACAT assessment?
• Let's Talk Consultation

Related Episodes:

• Episode 3
• Episode 4
• Episode 7
• Episode 16
• Episode 22

Connect with Coral Wilkinson: 

• Instagram 
• LinkedIn 

Follow See Me Aged Care Navigators:

• See Me ACN website
• Facebook
• Instagram

More about Your Aged Care Compass podcast: 

Do you support an older loved one at home and you're ready to give up because it’s just too hard? Your Aged Care Compass is for you.

We're Coral and Michelle, the sisters behind our business, See Me Aged Care Navigators.

Coral is a registered nurse with over 30 years’ experience in both health and aged care. A former assessor with the aged care assessment team, an advocate and author, there’s not much Coral doesn’t know about Australia’s aged care system.

Michelle is a former pharmacist with over 30 years in the public health and private sectors of pharmacy. Michelle is the client care manager for our business. 

Our story started as one of supporting our parents to remain in their own home, to be as independent as possible and remain connected to their community. When we eventually needed extra support, we achieved this because we know Australia’s aged care system so well. We knew what programs could assist us and our parents.

Your Aged Care Compass podcast brings together not only our personal experience in supporting our parents but also our vast professional experience in supporting other families to keep their loved ones at home. 

We'll help you makes sense of Australia’s aged care system and bring you topics related to ageing as well. Legal, financial, health, forward planning and more.

 Your Aged Care Compass will guide you clearly and compassionately to the right support at the right time for your ageing parents and loved ones. 

Like what you hear? Please leave us a rating and review. We’d love you to share this podcast with any friends or family who have older loved ones.

The Commonwealth Home Support Program (CHSP) and the Home Care Packages program (HCP) are two different programs of support for older people living in their own homes.

CHSP is considered “entry level” and HCP is generally for people with higher or more complex needs.

Understand what each program offers and how to access this support.

In this episode:

• The Commonwealth Home Support Program (CHSP)
• Home Care Packages (HCP)
• The assessment teams
• How does the funding work?
• How to apply for these programs
• Types of approvals for entry level services
• Different providers deliver different CHSP services (fragmented)
• Capacity to deliver services can be an issue for providers
• Getting services through a HCP
• Cost of services
• Can a person stay on CHSP and not take up a HCP?
• Changing service provision
• Some upcoming changes to aged care programs

 Resources mentioned:

• Blog – What's the difference between CHSP and HCP
• Blog – How does aged care work in Australia?
• Blog – What’s the difference between a RAS and an ACAT assessment?
• Blog – How do I refer to My Aged Care?
• Let's Talk Consultation
• Email:  [email protected]

Related Episodes:

• Episode 4: How Do I Get Help At Home?
• Episode 7: Home Care Packages
• Episode 8: How To Prepare For Assessments

Connect with Coral Wilkinson: 

• Instagram 
• LinkedIn 

Follow See Me Aged Care Navigators:

• See Me ACN website
• Facebook
• Instagram

More about Your Aged Care Compass podcast: 

Do you support an older loved one at home and you're ready to give up because it’s just too hard? Your Aged Care Compass is for you.

We're Coral and Michelle, the sisters behind our business, See Me Aged Care Navigators.

Coral is a registered nurse with over 30 years’ experience in both health and aged care. A former assessor with the aged care assessment team, an advocate and author, there’s not much Coral doesn’t know about Australia’s aged care system.

Michelle is a former pharmacist with over 30 years in the public health and private sectors of pharmacy. Michelle is the client care manager for our business. 

Our story started as one of supporting our parents to remain in their own home, to be as independent as possible and remain connected to their community. When we eventually needed extra support, we achieved this because we know Australia’s aged care system so well. We knew what programs could assist us and our parents.

Your Aged Care Compass podcast brings together not only our personal experience in supporting our parents but also our vast professional experience in supporting other families to keep their loved ones at home. 

We'll help you makes sense of Australia’s aged care system and bring you topics related to ageing as well. Legal, financial, health, forward planning and more.

 Your Aged Care Compass will guide you clearly and compassionately to the right support at the right time for your ageing parents and loved ones. 

Like what you hear? Please leave us a rating and review. We’d love you to share this podcast with any friends or family who have older loved ones.

We get asked questions every week from people who are supporting their older loved ones at home. If you want to navigate the aged care system well, you need to know you’re getting the right information.

Sadly, that’s not always the case, even when you’ve been in touch with services that are set up to help older people. That’s where our experience and expertise come in.

We’ve taken a selection of the many questions that people ask us and answered them here.

In this episode:

● In-home services when the older person is in hospital

● If person’s health worsens while they are waiting for their home care package

● Respite beds in aged care facilities

● Several questions about eligibility for aged care services and support

● Waiting times for ACAT assessments

● Getting CHSP and a home care package at the same time

● Can you still get a home care package and the dementia and cognition supplement when you move into residential aged care?

Resources mentioned:

• Department of Health and Aged Care - eligibility statement
• Contact us - [email protected]
• Let's Talk Consultation

Connect with Coral Wilkinson: 

• Instagram 
• LinkedIn 

Follow See Me Aged Care Navigators:

• See Me ACN website
• Facebook
• Instagram

More about Your Aged Care Compass podcast: 

Do you support an older loved one at home and you're ready to give up because it’s just too hard? Your Aged Care Compass is for you.

We're Coral and Michelle, the sisters behind our business, See Me Aged Care Navigators.

Coral is a registered nurse with over 30 years’ experience in both health and aged care. A former assessor with the aged care assessment team, an advocate and author, there’s not much Coral doesn’t know about Australia’s aged care system.

Michelle is a former pharmacist with over 30 years in the public health and private sectors of pharmacy. Michelle is the client care manager for our business. 

Our story started as one of supporting our parents to remain in their own home, to be as independent as possible and remain connected to their community. When we eventually needed extra support, we achieved this because we know Australia’s aged care system so well. We knew what programs could assist us and our parents.

Your Aged Care Compass podcast brings together not only our personal experience in supporting our parents but also our vast professional experience in supporting other families to keep their loved ones at home. 

We'll help you makes sense of Australia’s aged care system and bring you topics related to ageing as well. Legal, financial, health, forward planning and more.

 Your Aged Care Compass will guide you clearly and compassionately to the right support at the right time for your ageing parents and loved ones. 

Like what you hear? Please leave us a rating and review. We’d love you to share this podcast with any friends or family who have older loved ones.

This week’s guest, Amina Schipp, talks about the grief and pain she felt over the preventable death of her 97 year old mother, Maria, in a residential aged care facility. She channelled this grief into becoming a powerful advocate for reform in the aged care sector.

Amina discusses how she became an advocate and what drew her to the groups she participates in. She talks about Aged Care Reform Now and how they are building rapport with politicians and other peak bodies to facilitate the changes that need attention now.

In this episode:

• Amina’s mum’s increasing frailty and her admission to an aged care facility
• A reablement approach helped but there was not enough funding to meet Maria’s needs
• Formal complaints bodies were ineffective
• The toll Maria’s decline and death took on Amina
• Amina’s decision to become an advocate for reform in aged care
• Aged Care Reform Now (ACRN)
• Getting the attention of politicians
• Support from peak aged care advocacy bodies
• The things Amina feels need attention right now
• What to consider when looking at aged care facilities
• How to raise concerns/complaints in aged care

 Resources mentioned:

• OPAN (Older Persons Advocacy Network)
• COTA (Council on the Ageing)
• ACQSC (Aged Care Quality and Safety Commission)
• Let's Talk Consultation

 Connect with Amina Schipp:

• ACRN website
• Email
• Facebook
• LinkedIn

Connect with Coral Wilkinson: 

• Instagram 
• LinkedIn 

Follow See Me Aged Care Navigators:

• See Me ACN website
• Facebook
• Instagram

More about Your Aged Care Compass podcast: 

Do you support an older loved one at home and you're ready to give up because it’s just too hard? Your Aged Care Compass is for you.

We're Coral and Michelle, the sisters behind our business, See Me Aged Care Navigators.

Coral is a registered nurse with over 30 years’ experience in both health and aged care. A former assessor with the aged care assessment team, an advocate and author, there’s not much Coral doesn’t know about Australia’s aged care system.

Michelle is a former pharmacist with over 30 years in the public health and private sectors of pharmacy. Michelle is the client care manager for our business. 

Our story started as one of supporting our parents to remain in their own home, to be as independent as possible and remain connected to their community. When we eventually needed extra support, we achieved this because we know Australia’s aged care system so well. We knew what programs could assist us and our parents.

Your Aged Care Compass podcast brings together not only our personal experience in supporting our parents but also our vast professional experience in supporting other families to keep their loved ones at home. 

We'll help you makes sense of Australia’s aged care system and bring you topics related to ageing as well. Legal, financial, health, forward planning and more.

 Your Aged Care Compass will guide you clearly and compassionately to the right support at the right time for your ageing parents and loved ones. 

Like what you hear? Please leave us a rating and review. We’d love you to share this podcast with any friends or family who have older loved ones.

Guest presenter Danielle Phillips discusses her lived experience in becoming an executor twice in two years during the Covid-19 pandemic when she lost both her parents. She was thrown into a whirlpool of time sensitive form filling, phone calls, emails and document preparation, during a time when she just needed space and capacity to focus on the loss of her parents

Danielle immediately recognised the need for a roadmap that could effectively lessen the pressure and confusion around deceased estate administration and what to do next when someone dies. She founded Sage Executor Solutions.

For Danielle, the process of helping clients during such a difficult time is more than just a business, it’s personal.

In this episode:

• The time taken to finalise a deceased estate
• The tasks that need to be completed
• The importance of good record keeping
• Superannuation and applying for the death benefit is the longest process
• Financial and tax implications in accepting a death benefit
• The considerations - property, legal, financial and personal tasks
• Being the executor of a will is a huge undertaking
• How to start a conversation with a loved one about having the correct documents in place
• What is a digital vault and how is it used?
• Probate explained

Resources mentioned:

• Let's Talk Consultation

Digital vaults:

• Safewill   
• Care and Living with Mercer

Connect with Danielle Phillips:

• Facebook
• Instagram
• LinkedIn
• Website
• Email
• Phone 0407 786 486

Connect with Coral Wilkinson: 

• Instagram 
• LinkedIn 

Follow See Me Aged Care Navigators:

• See Me ACN website
• Facebook
• Instagram

More about Your Aged Care Compass podcast: 

Do you support an older loved one at home and you're ready to give up because it’s just too hard? Your Aged Care Compass is for you.

We're Coral and Michelle, the sisters behind our business, See Me Aged Care Navigators.

Coral is a registered nurse with over 30 years’ experience in both health and aged care. A former assessor with the aged care assessment team, an advocate and author, there’s not much Coral doesn’t know about Australia’s aged care system.

Michelle is a former pharmacist with over 30 years in the public health and private sectors of pharmacy. Michelle is the client care manager for our business. 

Our story started as one of supporting our parents to remain in their own home, to be as independent as possible and remain connected to their community. When we eventually needed extra support, we achieved this because we know Australia’s aged care system so well. We knew what programs could assist us and our parents.

Your Aged Care Compass podcast brings together not only our personal experience in supporting our parents but also our vast professional experience in supporting other families to keep their loved ones at home. 

We'll help you makes sense of Australia’s aged care system and bring you topics related to ageing as well. Legal, financial, health, forward planning and more.

 Your Aged Care Compass will guide you clearly and compassionately to the right support at the right time for your ageing parents and loved ones. 

Like what you hear? Please leave us a rating and review. We’d love you to share this podcast with any friends or family who have older loved ones.

Guest presenter and estate planning solicitor, Joshua Auld, discusses the importance of having the correct documentation in place so that your estate is administered as per your directions in the event of your death.

A will is the most important document in estate planning, and appointing a substitute decision maker is a very close second.

Joshua discusses why correctly prepared documents can reduce both time and cost when a person’s will is executed. What may seem a less expensive option up front can end up costing the person’s estate significant amounts of money in the longer term.

In this episode:

• What parts of estate planning does a person need to consider?
• Wills explained – Solicitor vs Public Trustee vs Will Kit
• Risks if your will isn’t completed correctly
• Terminology used in estate planning
• What happens if a person dies with no will (intestate)
• Josh’s experience in admitting a video will to probate in Queensland
• When a person cannot legally make a will (capacity)
• Appointing an attorney – your substitute decision maker
• Decisions that a substitute decision maker make
• Loss of capacity without a substitute decision maker
• Revoking an Enduring Power of Attorney

Resources mentioned:

• Enduring Power of Attorney WA 
• Enduring Guardian WA
• Power of Attorney/Enduring Power of Attorney Qld
• Power of Attorney/Enduring Power of Attorney NSW
• Enduring Guardian NSW
• Power of Attorney/Enduring Power of Attorney Vic
• Power of Attorney/Enduring Power of Attorney SA
• Advance Care Directives SA
• Enduring Power of Attorney Tas
• Enduring Guardianship Tas
• Power of Attorney/General Power of Attorney NT
• Advance Personal Plan NT
• General Power of Attorney/Enduring Power of Attorney ACT
• Let's Talk Consultation

Connect with Joshua Auld:

• Email
• Website
• Phone (07) 4249 3456

Connect with Coral Wilkinson: 

• Instagram 
• LinkedIn 

Follow See Me Aged Care Navigators:

• See Me ACN website
• Facebook
• Instagram

More about Your Aged Care Compass podcast: 

Do you support an older loved one at home and you're ready to give up because it’s just too hard? Your Aged Care Compass is for you.

We're Coral and Michelle, the sisters behind our business, See Me Aged Care Navigators.

Coral is a registered nurse with over 30 years’ experience in both health and aged care. A former assessor with the aged care assessment team, an advocate and author, there’s not much Coral doesn’t know about Australia’s aged care system.

Michelle is a former pharmacist with over 30 years in the public health and private sectors of pharmacy. Michelle is the client care manager for our business. 

Our story started as one of supporting our parents to remain in their own home, to be as independent as possible and remain connected to their community. When we eventually needed extra support, we achieved this because we know Australia’s aged care system so well. We knew what programs could assist us and our parents.

Your Aged Care Compass podcast brings together not only our personal experience in supporting our parents but also our vast professional experience in supporting other families to keep their loved ones at home. 

We'll help you makes sense of Australia’s aged care system and bring you topics related to ageing as well. Legal, financial, health, forward planning and more.

 Your Aged Care Compass will guide you clearly and compassionately to the right support at the right time for your ageing parents and loved ones. 

Like what you hear? Please leave us a rating and review. We’d love you to share this podcast with any friends or family who have older loved ones.

Every person who is receiving a home care package should have a care plan that reflects their needs and goals, and includes the kind of support that will enable the older person to fulfil those needs or goals.

The care plan should be completed with the involvement of the older person and their family member or carer, if indicated.

The care plan should include any assistance the older person might need with their day to day activities, and any clinical support and associated equipment or modifications of the home that would make things easier for the older person.

In this episode:

• When is a care plan developed?
• Who should be involved in developing the care plan?
• Consumer directed care
• A care plan is not a “one size fits all”
• What should be included in a care plan?
• Should you give your provider a copy of your GP health summary?
• The things that package funding can be used for
• How often should a care plan be reviewed?
• Care management fees cover care plan reviews
• Consent must be given before changes are made to a care plan

Resources mentioned:

• Blog – What is a care plan?
• Blog – What is Care Management?
• Blog – What are the fees for home care packages?
• Coral’s book - My Parents Are Ageing, What the Heck Do I Do?
• Let's Talk Consultation

Related Episodes:

• Episode 7

Connect with Coral Wilkinson: 

• Instagram 
• LinkedIn 

Follow See Me Aged Care Navigators:

• See Me ACN website
• Facebook
• Instagram

More about Your Aged Care Compass podcast: 

Do you support an older loved one at home and you're ready to give up because it’s just too hard? Your Aged Care Compass is for you.

We're Coral and Michelle, the sisters behind our business, See Me Aged Care Navigators.

Coral is a registered nurse with over 30 years’ experience in both health and aged care. A former assessor with the aged care assessment team, an advocate and author, there’s not much Coral doesn’t know about Australia’s aged care system.

Michelle is a former pharmacist with over 30 years in the public health and private sectors of pharmacy. Michelle is the client care manager for our business. 

Our story started as one of supporting our parents to remain in their own home, to be as independent as possible and remain connected to their community. When we eventually needed extra support, we achieved this because we know Australia’s aged care system so well. We knew what programs could assist us and our parents.

Your Aged Care Compass podcast brings together not only our personal experience in supporting our parents but also our vast professional experience in supporting other families to keep their loved ones at home. 

We'll help you makes sense of Australia’s aged care system and bring you topics related to ageing as well. Legal, financial, health, forward planning and more.

 Your Aged Care Compass will guide you clearly and compassionately to the right support at the right time for your ageing parents and loved ones. 

Like what you hear? Please leave us a rating and review. We’d love you to share this podcast with any friends or family who have older loved ones.

The time a person waits for their home care package depends on what level of package a person is approved for and what priority they are given by the aged care assessment team (ACAT).

Coral discusses the different priority levels, and the difference between approval and assignment of the home care package. She talks about how long the wait times are for the various package levels.

Learn about what to do if the older person’s needs increase while they are waiting for their home care package to be assigned.

In this episode:

• How a person is approved for a home care package
• What determines how long a person waits?
• Approval vs assignment of the home care package
• Coral relates a real story
• What if the older person’s needs increase while they are waiting?
• Support plan review (priority review)
• Reasons for a support plan review
• Current wait times for home care packages

Resources mentioned:

• Blog - How long do I have to wait for my home care package?
• Blog - What is an ACAT assessment?
• Blog - How do I get reassessed with My Aged Care?
• Let's Talk Consultation

Related episodes:

• Episode 5 - Discussion with a former ACAT assessor
• Episode 7 - Home care packages
• Episode 8 - How to prepare for assessments

Connect with Coral Wilkinson: 

• Instagram 
• LinkedIn 

Follow See Me Aged Care Navigators:

• See Me ACN website
• Facebook
• Instagram

More about Your Aged Care Compass podcast: 

Do you support an older loved one at home and you're ready to give up because it’s just too hard? Your Aged Care Compass is for you.

We're Coral and Michelle, the sisters behind our business, See Me Aged Care Navigators.

Coral is a registered nurse with over 30 years’ experience in both health and aged care. A former assessor with the aged care assessment team, an advocate and author, there’s not much Coral doesn’t know about Australia’s aged care system.

Michelle is a former pharmacist with over 30 years in the public health and private sectors of pharmacy. Michelle is the client care manager for our business. 

Our story started as one of supporting our parents to remain in their own home, to be as independent as possible and remain connected to their community. When we eventually needed extra support, we achieved this because we know Australia’s aged care system so well. We knew what programs could assist us and our parents.

Your Aged Care Compass podcast brings together not only our personal experience in supporting our parents but also our vast professional experience in supporting other families to keep their loved ones at home. 

We'll help you makes sense of Australia’s aged care system and bring you topics related to ageing as well. Legal, financial, health, forward planning and more.

 Your Aged Care Compass will guide you clearly and compassionately to the right support at the right time for your ageing parents and loved ones. 

Like what you hear? Please leave us a rating and review. We’d love you to share this podcast with any friends or family who have older loved ones.



Susan and her siblings supported their parents as they aged. When the time came to access formal support, Susan discovered how confusing the process was and how long it took to get services.

Susan discusses what she noticed between the two different assessment services and the outcomes. When it was time to sign up with a package provider, Susan researched the management option that suited her best.

She talks about her journey and what she learned along the way. She realised that in not understanding the system, her parents waited longer for help.

In this episode:

• When Susan knew to seek help
• Making the referral to My Aged Care
• The lengthy time they waited for help
• Susan’s confusion and frustration trying to get services
• The package management option Susan chose
• Pros and cons of self-management
• Sourcing workers
• Buying equipment under the home care package
• Susan’s tips for helping older loved ones to manage a home care package
• Things to consider when getting a loved one into the aged care system
• Being stoic works against you in an assessment

Resources Mentioned:

• Coral's book
• Blog - What is My Aged Care?
• Blog - When should I contact My Aged Care?
• Blog - What's the difference between a RAS and an ACAT assessment?
• Let's Talk Consultation

Related Episodes:

• Episode 3: Have I been assessed by My Aged Care?
• Episode 4: How do I get help at home?

Connect with Coral Wilkinson: 

• Instagram 
• LinkedIn 

Follow See Me Aged Care Navigators:

• See Me ACN website
• Facebook
• Instagram

More about Your Aged Care Compass podcast: 

Do you support an older loved one at home and you're ready to give up because it’s just too hard? Your Aged Care Compass is for you.

We're Coral and Michelle, the sisters behind our business, See Me Aged Care Navigators.

Coral is a registered nurse with over 30 years’ experience in both health and aged care. A former assessor with the aged care assessment team, an advocate and author, there’s not much Coral doesn’t know about Australia’s aged care system.

Michelle is a former pharmacist with over 30 years in the public health and private sectors of pharmacy. Michelle is the client care manager for our business. 

Our story started as one of supporting our parents to remain in their own home, to be as independent as possible and remain connected to their community. When we eventually needed extra support, we achieved this because we know Australia’s aged care system so well. We knew what programs could assist us and our parents.

Your Aged Care Compass podcast brings together not only our personal experience in supporting our parents but also our vast professional experience in supporting other families to keep their loved ones at home. 

We'll help you makes sense of Australia’s aged care system and bring you topics related to ageing as well. Legal, financial, health, forward planning and more.

 Your Aged Care Compass will guide you clearly and compassionately to the right support at the right time for your ageing parents and loved ones. 

Like what you hear? Please leave us a rating and review. We’d love you to share this podcast with any friends or family who have older loved ones.

Elder abuse can take many forms; physical, financial, psychological and social harms. We speak mainly about financial abuse in this episode.

Nick and MaryAnn talk about identifying the “red flags” and how to address them. It’s a fine line between advocating for the elder and pushing too hard. Experience in this area is so important.

MaryAnn discusses who the main perpetrators are, what coercion looks like, and understanding capacity. If people have a will and an enduring power of attorney, they report lower rates of abuse.

 In this episode:

• What is elder abuse?
• Who do I report elder abuse to?
• Red flags for financial abuse
• What does coercion look like?
• What does capacity look like?
• Who are the perpetrators?
• Power of attorney vs Enduring Power of Attorney vs Enduring Guardianship
• When each document is appropriate
• Clear documentation lowers the risk of elder financial abuse
• Real life examples

Resources Mentioned:

• Let's Talk Consultation

Reporting Elder Abuse:

• NSW Ageing and Disability Commission
• Service NSW
• Communities and Justice NSW
• Compass
• 1800 ELDERhelp (1800 353 374)
• QLD Government
• Elder abuse helpline (Qld)
• WA government services
• Seniors' rights Victoria
• Elder abuse Tasmania
• South Australian Government
• COTA Northern Territory

Connect with MaryAnn De Mestre: 

• Email
• Website
• Instagram
• LinkedIn 

Connect with Nick Donnelly: 

• Website
• LinkedIn  

Connect with Coral Wilkinson: 

• Instagram 
• LinkedIn 

Follow See Me Aged Care Navigators:

• See Me ACN website
• Facebook
• Instagram

More about Your Aged Care Compass podcast: 

Do you support an older loved one at home and you're ready to give up because it’s just too hard? Your Aged Care Compass is for you.

We're Coral and Michelle, the sisters behind our business, See Me Aged Care Navigators.

Coral is a registered nurse with over 30 years’ experience in both health and aged care. A former assessor with the aged care assessment team, an advocate and author, there’s not much Coral doesn’t know about Australia’s aged care system.

Michelle is a former pharmacist with over 30 years in the public health and private sectors of pharmacy. Michelle is the client care manager for our business. 

Our story started as one of supporting our parents to remain in their own home, to be as independent as possible and remain connected to their community. When we eventually needed extra support, we achieved this because we know Australia’s aged care system so well. We knew what programs could assist us and our parents.

Your Aged Care Compass podcast brings together not only our personal experience in supporting our parents but also our vast professional experience in supporting other families to keep their loved ones at home. 

We'll help you makes sense of Australia’s aged care system and bring you topics related to ageing as well. Legal, financial, health, forward planning and more.

 Your Aged Care Compass will guide you clearly and compassionately to the right support at the right time for your ageing parents and loved ones. 

Like what you hear? Please leave us a rating and review. We’d love you to share this podcast with any friends or family who have older loved ones.