Customer effort and process efficiency are related. Fixing process issues helps solve your customer issues

Your customer's highest effort is your biggest inefficiency

Hot takes, industry insights, and advice from experts - focusing on the continued pursuit of Digital and Business Transformation, Government Transformation, digital coaching and martial arts training. Episodes are short, to the point, and jammed packed with info. We will get you in and out with maximum content in short bursts.

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Your customer's highest effort is your biggest inefficiency

Your customer's highest effort is your biggest inefficiency

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