Welcome to Your Inbound Matters! Today, we’re diving into a topic that’s transforming the travel industry—and that hits close to home for all of us: The Death (and Rebirth) of Travel Agents. With the rise of online booking platforms and DIY travel planning, you might think the role of travel agents is a thing of the past. But in reality, this change has sparked a new beginning. Travel agents today are not just booking vacations; they're curating tailored experiences, becoming trusted travel advisors, and even influencers.

In this episode, we’ll explore how agents are redefining their roles to meet the demands of a digitally savvy and experience-hungry market. So whether you’re new to the industry or a seasoned agent, stay tuned to discover how this ‘rebirth’ offers fresh opportunities to serve clients in ways we never thought possible. Let’s dive into this new era of travel!"

Inbound tourism in Malaysia has hit a wall. We’ve been feeling the pressure: no new products, weak promotion, outdated services, and worst of all—a fragmented industry. Everyone’s operating in silos, making collaboration almost impossible.

But here’s the good news: On November 12th, from 2 pm to 5 pm in Ampang, KL, we’re breaking down these walls.

The UK Foreign Office has issued an urgent travel alert for 18 countries, including the United Arab Emirates, Israel, and several other Middle Eastern nations

What's in the future of tourism

I’m excited about today’s episode because we’re exploring one of the most dynamic markets in tourism—China. Today, we’re diving into the latest trends and insights on how to effectively work with the Chinese travel trade, drawing from an expert-led webinar by Dragon Trail International and COTM.

Today, we’re exploring an exciting and timely topic—The Way We Travel, inspired by the latest report from McKinsey. This episode dives deep into the changing landscape of global travel and tourism, revealing trends, traveler expectations, and the forces shaping the way we explore the world today.

From shifts in traveler priorities to the influence of technology and sustainability, McKinsey’s report sheds light on what’s redefining travel experiences for both consumers and industry players alike. Join us as we unpack these insights and discuss what they mean for tourism businesses aiming to adapt and thrive in this evolving market. Let's jump right in!

Welcome to another episode of Your Inbound Matters podcast! Today, we're diving into the story of The Saujana Hotel Kuala Lumpur in Subang, a key player in Malaysia’s hospitality scene. Recently, The Saujana team participated in the Malaysia Indonesia Tourism Exchange, or MITEX, held in Jakarta, where we had the chance to speak with them and gain some valuable insights. Let's listen in and discover what makes The Saujana Hotel stand out!

Today's episode about Budget 2025 for tourism industry which was tabled at the Parliament recently .

In today’s episode, we’re diving into the State of Travel 2024. We’ll explore over 350 insights that define where the travel industry stands right now and the trends poised to shape the future of tourism worldwide. From emerging markets to the latest tech advances, these insights will equip you to adapt, innovate, and thrive in the ever-evolving travel landscape.

So, get ready to explore the key takeaways and game-changing trends that are setting the tone for travel in 2024 and beyond. Let’s dive in

This is the first episode of Your Inbound Matters Podcast Episode