Technology has done great things for many industries, however, we tend to forget that there are behind the scene processes and procedures when it comes to every industry, including insurance. James & Mike review the process that goes on behind the scenes of insurance from start to finish and some elements that each one of them uses during their interactions with their clients. You may hear "the hardest part comes after the sale" and it is true but how we get to that point is also very important as well.