In this episode, we sit down with Ishan Kansal, Senior VP of Product at Snabbit, to unpack what truly changes when product leadership moves from digital-native scale to operationally intensive, real-world services.With over 11 years of experience across fintech, banking, insurance, and hyperlocal marketplaces, Ishan has built and scaled businesses where trust is not a feature, it’s the foundation.At Snabbit, he’s building India’s first quick-service marketplace for on-demand home services, leading Product, Design, and Data to solve for reliability, supply quality, and execution discipline in urban households.Before this, he was part of the early scaling team at CRED, where he launched and managed multiple P&Ls including CRED Max, Garage, Shield, unsecured lending risk, collections, P2P lending, and core payments infrastructure like UPI and BBPS.Earlier in his journey, he helped build the Payments Bank and India’s first Digital Gold product at Paytm, led global product strategy at Roadzen, and started his career in FIG investment banking at Deutsche Bank.If you’re a product leader, founder, or PM navigating the transition from clean digital metrics to complex real-world systems, this episode offers grounded, practical insights on trust, speed, and decision-making.Subscribe for more conversations with leaders building category-defining products.