In today's episode, we have "Laura," who'd like to punch up from back-of-house positions to a more customer-facing job. It's an uphill battle since we'll need to open the recruiter's mind to the customer-facing experiences she's already had (even if they've never been a part of her title.) Let's get that money, Laura!

And if you'd like an honest review of your resume, please send it to: [email protected]. Please include the job you hope to land, with a link to the online posting. Your prize: my terrible voice on your voicemail! Just kidding - you can have the "punched up" version of your resume I created during the episode.