In this episode of The Restoration Rundown, I’m joined by Claire Carreras from 1-Tom-Plumber to talk about how teams are actually built and why so many aren’t set up to succeed.

Claire brings a unique perspective from leading operations in high-pressure service environments, transitioning into ownership, and unexpectedly, working in the thrash metal music scene before entering the trades.

We explore how team structure, roles, and expectations impact performance, why some teams struggle even with good people, and how to identify strengths in individuals that most companies overlook.

If you’re a restoration business owner trying to build a team that actually performs, this conversation will give you a different way to think about it.

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