💬 What do you do when a client says, “You’re a good salesman”… and implies you didn’t deliver? In this candid episode of Scaling Together, Josh & Yesenia unpack the real emotions behind client criticism, bad reviews, and team drama, and how they turn tough moments into better systems and leadership.

From the sting of a harsh comment… to deciding when to refund, when to fire a client, and when to stay silent, this one gets real about running an agency in public.

👉 You’ll hear:

✅ The story behind a brutal client comment, and what changed after

✅ When a refund protects your reputation (and CAC)

✅ How to handle Glassdoor heat without spiraling

✅ The “fire fast for the team” rule when culture rots

✅ Why pausing before replying beats “clap back” energy

✅ The mindset shift: it’s not about ego, it's about service

“If they’re throwing shade from the cheap seats, that’s about them. Seek feedback from people 10 steps ahead.”

Drop a 💬 if you’ve ever had to navigate public criticism or a tough client call. What did you change afterward?

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