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You've Been Heard
You've Been Heard episodes
- 377- ERP Without the Nightmare w/James Dean MillerON THIS EPISODE ➤ The “wedding cake” framework for IT stack management and system lifecycle planning ➤ Why being embedded in every department’s presentation beats having your own slide deck ➤ The change management cycle: denial, anger, bargaining, depression, acceptance ➤ Time-Resources-Money triangle: the iron law of ERP implementation ➤ How to select the right ERP tier and avoid the “cement around your ankles” problem James Dean Miller has implemented over 600 ERP projects with a 93% on-time, on-budget success rate. As CIO of Migrate Ammunitions and former co-founder of CSS International, he’s led organizations through Oracle, SAP, and Microsoft...1 hr 13 min
- 376- Grant Walsh: The Golf Course Leadership PhilosophyON THIS EPISODE ➤ Why IT teams become “the Department of No” and how to transform that culture ➤ The Walsh KPI Framework: 5 metrics that prove IT’s EBITDA impact ➤ Using golf as a leadership assessment tool for vendors and partners ➤ The ACAIC method for overcoming objections without saying no ➤ From “users” to “customers” – the language shift that changes everything What happens when golf course wisdom meets IT leadership? Grant Walsh, Director of IT in Charlotte, North Carolina, brings 20+ years of IT leadership experience and a unique perspective: he evaluates vendors, partners, and leadership potential...43 min
- 375- Stop Thinking Start Talking w/Michael McKirchyON THIS EPISODE: ➤ Why overthinking kills IT progress and how to break the paralysis ➤ The unique advantages of managing both IT and HR responsibilities ➤ How coffee conversations solve more problems than formal meetings ➤ Real AI use cases: CAD plant identification and expense categorization ➤ Developing people when there’s no room for advancement ➤ Why looking stupid makes you learn faster What happens when you combine IT leadership with HR responsibilities? Michael McKirchy, Director of Information Technology and HR at Lurvey Landscape Supply, reveals how this unique dual role creates unexpected advantages in technology adoption and team...38 min
- 374- AI Automation Reality Check w/Jaron JonesON THIS EPISODE ➤ Why 95% of enterprise AI implementations fail (MIT study insights) ➤ The confusion matrix framework for evaluating AI vendors ➤ How to approach AI as an automation problem, not magic ➤ Red flags when AI salespeople make unrealistic promises ➤ Data quality as the foundation for successful AI adoption What happens when a data scientist turned CIO reveals the brutal truth about AI adoption? Jaron Jones, data scientist turned CIO and university instructor, breaks down why most companies are failing spectacularly with AI implementation. With a recent MIT study showing 95% of Agentic AI projects either...49 min
- 373- AI Saves Five Million w/ Benny ZhangON THIS EPISODE ➤ How to transition IT from cost center to business enabler ➤ Building stakeholder relationships through lunch and learn programs ➤ AI implementation strategy that balances innovation with security ➤ Transforming reactive “car mechanic” mindset to proactive business partner ➤ Earning executive respect through consistent value demonstration What happens when a chemical engineer becomes an AI-driven IT leader who saves companies millions? At a major energy company, Benny Zhang serves as VP of Information Technology, transforming how IT departments prove their strategic value. Starting his career as a chemical engineer in China—where his father brought him a...52 min
- 372- Reverse Mentorship Leadership w/Larry MonuteauxON THIS EPISODE ➤ How to learn leadership from bad boss experiences➤ The servant leadership framework that actually delivers business results➤ Simple technique for eliminating cultural barriers in global team meetings➤ Individual management assessment strategies for different personality types➤ Building IT reputation through equal service excellence across all organizational levels What happens when an English major accidentally becomes an IT VP through reverse mentorship?At a Boston-area property management company, Larry Monuteaux leads IT initiatives spanning everything from end-user support to building management systems and tenant amenities. With 30 years of accidental IT experience starting from data entry and backup tape...51 min
- 371- AI Implementation Without Hype w/Yossi AkselrudON THIS EPISODE ➤ How to move from AI hype to practical business implementation ➤ The Vibe Workflow System for rapid prototyping without coding skills ➤ Why perfect AI content isn’t always better than authentic human voice ➤ Building AI guardrails that enable rather than block innovation ➤ Start Small Framework: From personal fun projects to enterprise deployment What happens when a healthcare IT leader builds AI applications in shower conversations at 2 AM? At a healthcare organization bound by HIPAA compliance and patient safety requirements, Yossi Akselrud implements AI faster than most tech companies. With years of experience navigating...46 min
- 370- Stop Calling 1-800-GO-POUND-SAND w/Clinton Devereaux & Jeffrey Armstrong from AirespringON THIS EPISODE ➤ How network aggregators eliminate ISP management chaos➤ Real strategies for migrating from expensive MPLS to resilient SD-WAN➤ Why POTS line costs are exploding and how to escape before bills double➤ Building proactive network monitoring instead of reactive firefighting➤ The zero-CapEx approach that gets executive buy-in for network upgrades What happens when IT leaders stop accepting “we’re better because we suck less” from internet providers? At Airespring, Jeffrey Armstrong (Director of Solutions) and Clinton Devereaux (Solutions Engineering) have spent 22 years perfecting network aggregation—turning the nightmare of managing multiple carriers into strategic competitive advantage. From consolidating 50+...51 min
- 369- Leading Through Company Failure w/Tom ShockON THIS EPISODE ➤ Crisis leadership: How to achieve 100% team placement during organizational failure ➤ The amplified impact of leadership presence and why every interaction matters 10x more ➤ Player-coach assessment framework for determining optimal IT focus areas ➤ Scaling IT through explosive growth: From $250M to $500M revenue management ➤ Business-first mindset transformation from technical expert to strategic leader What happens when an IT leader faces both complete organizational failure and explosive business growth? At Shepherd Electric Supply, Tom Shock serves as Director of Information Technology, leading IT initiatives for a company that has doubled from $250 million...47 min
- 368- CIO Without Computer Science w/Doug SaundersON THIS EPISODE ➤ How a Master’s in Russian History translates to IT leadership success ➤ The EBITDA Impact Framework for connecting IT initiatives to business outcomes ➤ Real-world AI automation that saved $2M+ by eliminating 4,400 manual service calls ➤ Why IT leaders must learn business operations before optimizing them ➤ Moving from cost center “last slide” to presenting at every board meeting What happens when academic analysis meets ice distribution efficiency? At Arctic Glacier, one of North America’s largest ice manufacturers, Doug Saunders leads IT initiatives that power a complex global supply chain. With a Master’s degree in...1 hr 3 min
About You've Been Heard
From the publisher's feed
Having a seat at the table. Nice. Being heard? Nicer.
For decades, IT leaders have been the backbone of defensible business growth, solving problems that could cripple a business often before anyone noticed.
We know this world.
The late nights. The firefights.
The impossible deadlines that somehow got met.
IT Professionals don’t just fix.
They fortify.
They’re the frontline heroes fighting an improbable battle
thriving where others break,
armed with a resilience the strongest military leaders consider simply another day safeguarding the world.
When things get rough, you’re indispensable.
When everything’s humming like a well-oiled Tesla,
you’re the hidden engine of progress, often asked
to do the extraordinary.
And one of the toughest parts? Being hunted by short-term sales reps chasing quotas, pushing shiny solutions they “know” you need… but you know you don’t.
What if you could work with those who have sat in your seat, been precisely where you are? You can.
That’s right: We’ve been there.
Negotiating partnerships, being pitched by vendors across the table, and standing on the frontlines of IT.
That’s why we built a platform where IT leaders are amplified, not sidelined.
Not just “another platform.”
In fact, three in one.
A triple-threat to the industry norm.
Doing to IT what the iPhone did to the Blackberry
redefining the game (and expectations) forever.
And to be clear, we refuse to be part of
the “Hype Cycle” and inflated expectations.
Which is why we’ve perfected a proven model
that elevates you, the IT leader. Just ask our clients.
The first piece?
A podcast, not just a show.
A platform where IT pros share hard-earned truths, not corporate scripts.
The second piece?
A community where peers (real ones) have sophisticated conversations—without vendors lurking in the corner.
The final component?
An advisory with only one agenda: your performance and sanity, so you make smarter vetted choices without the sales circus.
Think of us as your backstage pass to whoever you need to meet to eliminate headaches and accelerate resolutions.
The kind of exclusive pass that gains you access to our ecosystem with $1.2 billion in buying power.
When we knock, the door’s already unlocked.
And here’s the kicker:
We make vendors fund your success.
What about vendor-neutrality?
If we were any more neutral, we’d be beige.
Our triple-threat model doesn’t just transform how we do business.
It transforms the impact you have on a
day-to-day basis and on a year-over-year basis.
It’s how you balance innovation with stability.
Where you not only have a seat at the table,
but get invited to speak.
And be listened to.
And there’s one final point that makes everything work:
We don’t disappear when you need us. Ever.
We stay. We escalate. We stand with you.
We are anti-spin. Anti-transactional. Pro-IT leader.
Your resilience is our resilience.
Because when IT leaders rise…
so does everything else.
Welcome to the platform.
Welcome to the movement.
Join the next wave of IT leadership.
Welcome to You’ve Been Heard.
*****DISCLAIMER***** All views, opinions, and statements made by guests on this show do not represent the beliefs of the host Phil Howard, or any entity whatsoever with which the show has been, is now, or will be affiliated. Any statements, views, random thoughts, or opinions expressed by the hosts and guests do not necessarily reflect the personal beliefs (could easily be misconstrued) and are not the official policy/position of our company, agency, podcast, and affiliated partners. Finally, because human beings are characteristically prone to flaws and mistakes, we warn all listeners to think critically for yourself and seek true knowledge before taking action upon anything.
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