You've Been Heard

As CIO of Natco Home Group, Tom Ferrucci spearheads digital transformation with a customer-centric vision, aligning processes and pushing innovation to gain insights and address needs. With over 35 years of experience, he leads developers, analysts, administrators, and more in an active IT department overseeing centralized data centers supporting global sites. Tom’s extensive background includes managing IT strategy for automotive suppliers and promoting cultures of innovation. He holds a bachelor’s degree in computer science.

Join us as we explore the role of IT in manufacturing with special guest Tom Ferrucci, CIO of Natco Home Group. Drawing on over 35 years of experience, Tom shares how he’s spearheading Natco’s digital transformation by integrating IT and operations and leveraging AI. We discuss the importance of active listening, predictive analysis, and cross-functional partnering to drive efficiencies. Tom provides examples of using data, sensors, and automation to reduce waste and downtime. He also weighs in on generative AI, ERP systems, and more. Tune in for an engaging perspective on how IT leaders can innovate in manufacturing.

Thomas Ostapiej is an IT professional with over 20 years of experience. He currently serves as IT Manager at International Delights, a New Jersey-based commercial bakery, where he has worked for the past 8 years overseeing their systems and technology. Thomas began his career working for a nonprofit before transitioning into IT and honing his skills in networking, security, infrastructure, and more. He believes deeply in the importance of communication, community, and customer service in effective IT management. Thomas enjoys mentoring others and keeps up with the latest technology trends through ongoing education and collaboration.

Join host Philip Howard for a savory discussion with Thomas Ostapiej, IT Manager at New Jersey’s International Delights, bakers of butter croissants and other tasty treats. Their conversation explores Thomas’ career journey, technology’s evolution over the decades, security concerns, communication challenges in the digital age, and the importance of community and mentorship for IT professionals. Tune in for insights from the intersection of IT operations and food production.

Deyoun Johnson is an accomplished IT Director with over 20 years of experience in software development, IT project delivery, and management. He is proficient in leading IT operations including regulatory compliance, clinical information systems analysis, EMR training, business administration and customer care. Deyoun is currently the Director of IT at Clearwater Cardiovascular Consultants, leveraging his over 15 years of healthcare IT experience to implement EHR systems. He is passionate about using technology to improve healthcare delivery and patient outcomes.

Get an inside look at healthcare IT with Deyoun Johnson, lifting the curtain on the intricate world of EHR implementations. From army veteran to college grad, Deyoun forged his own path to become a sought-after EHR expert. Now, as Director of IT, he’s still fine-tuning clinical workflows and training staff on these complex systems. Deyoun rewinds through his unconventional journey, from chance encounters to dream jobs, revealing how he customized EHR rollouts for unique healthcare environments. Join us as Deyoun decrypts healthcare technology, both its transformative power and risks. He distills hard-won insights, from adapting systems to user needs, to guarding patient safety as cyber threats loom. This candid view of healthcare IT, warts and all, will intrigue IT leaders focused on delivering superior patient care through technology.

With over 25 years of experience, Ted Assur has worn many hats across industries – from developer and DBA to manager and director. Early fascination with leveraging tech drew him to computers, but toxicity in IT culture led him to embrace customer service and empathy. He advocates moving from commodity specialist to indispensable generalist, shadowing business roles, and solving users’ problems, not just implementing solutions. Ted currently heads IT for a construction management firm.

Join us as IT leader Ted Assur draws on his 25+ years of diverse experience to candidly examine unhealthy cultural norms that emerged as social misfits gained power in tech. Discover how a shift to focusing on customer service and empathy transformed his approach and opened doors to leadership roles. Gain insight into transitioning from developer to manager, the value of generalist experience, and key lessons on partnering with users to solve problems.

Douglas Camin is an experienced IT leader who currently serves as CITO for Coordinated Care Services, Inc. (CCSI). He has a track record of using technology to drive business transformation and innovation. Douglas holds a Bachelor’s degree in Computer Science and is passionate about mentoring emerging IT leaders. Known for his calm demeanor during high-pressure situations, he emphasizes the importance of building strong relationships across the organization. Douglas has led IT teams through major technology changes and growth phases at both small and mid-sized companies.

In this week’s episode of the , we sit down with Douglas Camin, an experienced IT leader who shares his insights on overcoming challenges and driving change. Douglas provides advice on building strong relationships, earning trust, and leading with confidence during crises. He emphasizes positioning IT as strategic partners and process consultants. Douglas offers lessons for IT professionals seeking to become highly effective technology leaders. His perspectives provide an inside look at the interpersonal skills critical for IT leadership success.

Josh Kitchen is the owner of Mountain View IT, a full-service IT company based in Anaconda, Montana. Josh became passionate about helping others through technology after witnessing older ranchers in his community struggle with modern systems. This led him to start his own business aimed at providing individualized technical support to rural residents and businesses. Prior to starting Mountain View IT, Josh gained experience managing IT infrastructure at The Ranch at Rock Creek, an ultra-luxury ranch resort in Montana. There he equipped guest lodges with the amenities expected of a luxury resort. Josh holds a Master’s Degree in IT Management and continues to pursue certifications that allow him to better serve the technological needs of Montana’s small towns and remote communities.

Look forward to an insightful discussion on the unique IT challenges and experiences of working in remote areas and ranch environments. Josh Kitchen, owner of Mountain View IT, shares his hands-on perspective from managing IT infrastructure at a remote luxury guest ranch to providing technical support for older ranchers in rural Montana towns. We’ll cover key issues like connectivity, communication, outdated systems, and accessibility gaps that affect remote workers and residents. The conversation ultimately highlights creative solutions and stresses the importance of education and empathy in serving remote IT needs. You’ll gain a deeper understanding of making technology work in remote settings.

Steve Cole is an IT manager at Klingspor Abrasives USA, where he oversees IT operations for the company. Steve has a lifelong passion for computing and got his start programming on a Commodore 64 as a child. He reluctantly entered the IT field at the urging of his brother despite concerns about losing his hobbyist zeal. Now as an IT leader, Steve still retains that tinkering spirit along with a strong drive to continuously learn and improve. When he’s not working, you can often find Steve out fishing – when the fish aren’t outsmarting him, that is!

In this engaging discussion, IT manager Steve Cole offers invaluable insights on cultivating problem-solving, creativity, and learning from mistakes in the IT realm. Drawing from his early experiences as a computing hobbyist and tinkerer, Steve shares a unique perspective tailored for IT professionals and leaders. You’ll discover key lessons on hiring strong candidates, building trust, and maintaining a growth mindset amidst technology’s mounting complexity and reduced customization.

Dakota Bates is an IT Manager at SCS AI Corp. With experience spanning help desk, system administration and management, Dakota brings a broad and pragmatic lens to technology topics, with experience spanning help desk, system administration, and management. He has demonstrated a knack for forging strong connections in the workplace and passion for continuous learning. Dakota sees communication and a “people first” mindset as the keys to successful IT leadership. He is a self-motivated, quick learner across evolving technologies who thrives under pressure, meeting deadlines cost-effectively. Outside of work, he channels positivity through The Humble and Kind Project, his apparel brand centered on spreading kindness.

Looking for an engaging chat about the future of tech? Tune in as Michael Moore sits down with Dakota Bates, an up-and-coming IT manager. In this candid episode, Dakota offers his take on communication, cybersecurity, and the promise and pitfalls of AI.

Expect insights into moving up the ranks, building bonds, securing systems, and steering new technologies responsibly. Dakota brings thoughtfulness to each topic, advocating for empathy and understanding. Join the lively discussion as two IT minds connect and ponder the industry’s human side.

With over 20 years in construction information technology, Mike Infinger brings a wealth of knowledge to his role as Director of IT at Clancy & Theys Construction Company. His passion for coordinating teams and deploying solutions that enhance efficiency has guided top general contracting firms through complex builds. Mike champions emerging tech like VR/AR while valuing the nimble troubleshooting skills he honed early in his career. He believes in fostering a collaborative, family-like culture where employees feel empowered to do their best work.

Join Mike Infinger, IT Director at Clancy and Days Construction, for an insider’s perspective on the architecture, engineering, and construction industry gained over 20+ years of experience. Listen in as Mike unpacks how he leverages emerging technologies like virtual design, analytics, robotics, and AI to boost efficiency, productivity, and collaboration on state-of-the-art builds. You’ll get an on-the-ground view of the tools transforming how modern buildings are envisioned and erected. Mike also shares hard-won career wisdom and lessons learned that will inspire budding IT leaders excited by the high-tech future unfolding in construction.

Rich Marchetti is a leading expert in artificial intelligence, with over 10 years of experience driving AI initiatives. Currently the IT Director at Seagate Development Group, Rich focuses on leveraging AI to boost productivity and harness the technology’s tremendous potential, while carefully managing risks. His passion for AI is matched only by his lifelong interest in space exploration, jiu-jitsu, and getting to the truth behind historical events. Rich brings an optimistic yet clear-eyed perspective on AI and the future of technology.

Join us for an intriguing conversation with AI expert Rich Marchetti. In this episode, we explore how artificial intelligence is transforming businesses and will shape the future of work. Rich shares fascinating insights from the frontlines of AI development, including its potential to automate mundane tasks and boost productivity. But he also discusses concerns around security, job loss, and the existential threat of super-intelligent AI. Beyond technology, we dive into Rich’s passions for Brazilian jiu-jitsu and the controversy around the Apollo moon landings. Tune in to gain an insider’s perspective on the coming AI revolution, thought-provoking takes on conspiracy theories, and tips to future-proof your IT career.