Steve O'Hear is Strategy VP at Zapp, one of the earliest quick commerce companies that bring snacks and groceries to your door.

In this episode we talk about: 

• The complex supply chain that powers instant grocery services 
• Opportunities for disabled people in the post-pandemic remote work environment 
• The “make the moment or save the moment” problem solving of philosophy of Zapp 
• Why they’re expanding from crisps and ice cream to luxury brands and electronics
• Why they limited discounts when rivals were “throwing money” at customers 
• How quick commerce developed before the pandemic made it so popular 
• The $200m Series B funding round that attracted Lewis Hamilton’s attention 
• What’s inside the giant warehouse that keeps all Zapp’s stock 

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