In this special Zoho Day 2025 episode, Robert Kramer sits down with Ramprakash Ramamoorthy, Director of AI Research at Zoho, to dive deep into AI’s impact beyond automation, challenges and the future of AI in enterprises, and how his interests intersect with his groundbreaking work in AI at Zoho. 

Key topics discussed:

• The concept of contextual intelligence and predicting the “next best action” in enterprise workflows.

• Enhancing productivity by embedding AI into daily business processes without compromising privacy or sustainability.

• The importance of data and process alignment in achieving AI-driven productivity gains.

• The role of digital maturity in determining AI implementation success.

• The long-term vision of AI at Zoho—focusing on privacy, sustainability, and customer-centric innovations.