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Meetings create the most valuable raw material in a company: the ideas people say out loud. The problem is that those ideas usually evaporate into scattered notes, half-remembered decisions, and action items no one can trace. From the floor of Enterprise Connect, we sit down with Zoom Chief Product Officer Jeff Smith to unpack how Zoom is trying to close that gap by turning conversation into completed work.

Jeff explains why transcription is only the starting point and how “My Notes” is designed to capture interactions across platforms, building a durable repository that feels like perfect recall. We get into the less-hyped but crucial AI work that makes outputs reliable, like noise reduction, voice understanding, and meeting-room identity so tasks go to people instead of “Conference Room One.” Then we zoom out to the big product bet: AI canvases. With Zoom Docs as a text surface and new AI Slides and AI Sheets, AI Companion can translate what you discussed into a project plan, a deck, or a spreadsheet without the blank-page grind.

We also explore how customer obsession shapes the AI roadmap, how a unified data layer connects customer experience, revenue, and support insights, and why healthcare could be a breakout use case for AI workflow automation, better clinician preparation, and more focused patient conversations. If you care about AI productivity, meeting intelligence, knowledge management, and practical enterprise AI, this is a clear look at where collaboration software is going next.

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