In this episode of The Digital Executive Podcast, host Brian Thomas sits down with Zsolt Balogh, Vice President of Technology Operations and Support at Liferay, to explore how agentic AI is transforming enterprise support, security, and SaaS operations. Zsolt shares his remarkable journey from system administrator to technology executive, revealing how leadership principles and curiosity shaped his path to leading AI innovation on a global scale.

Zsolt dives into real-world applications of agentic AI at Liferay, explaining how intelligent systems are autonomously triaging customer tickets, diagnosing complex performance issues, and accelerating support workflows while keeping humans in the loop. He also discusses Liferay’s achievement as one of the first companies to earn ISO 42001 certification for AI governance and what that means for enterprise trust, compliance, and responsible AI deployment.

Looking ahead, the conversation explores the rapidly evolving cybersecurity landscape, the risks emerging from autonomous AI systems, and why robotics, AI reasoning, and nanobiology could redefine the future of human productivity and innovation. This episode offers valuable insights for technology leaders navigating the balance between AI acceleration, security, and operational excellence.

Learn more about your ad choices. Visit megaphone.fm/adchoices