Zurich Middle East's Podcast

Technology is transforming financial services faster than ever before. Customers have more information, more platforms, and more choices available at their fingertips.

But as digital capabilities continue to evolve, what role does human advice play?

In this episode of The Power of Advice Banking Series, Rayner Britto, Head of Retail Business at Zurich Middle East, is joined by Craig Worobec and Caroline Abourayan from HSBC UAE for a wide-ranging discussion on trust, advice, and the future of wealth management. 

Together they explore:

• The balance between digital innovation and human relationships
 • How customer expectations are changing in wealth management
 • The future of AI-enabled advice and wealth platforms
 • Why trust remains the foundation of financial decision-making
 • Building long-term financial resilience through protection planning
 • The importance of education in tackling underinsurance
 • Why successful financial planning requires both investing and protection solutions  

The discussion also explores lessons from Zurich's latest claims insights, including rising claims for critical illness, longer life expectancy, and the continued need for stronger financial protection and customer awareness. 

Who should listen?

• Wealth management professionals
 • Financial advisers and planners
 • Banking and insurance leaders
 • Customer experience professionals
 • Digital transformation leaders
 • Anyone interested in the future of advice, wealth, and financial planning

Featuring:

🎙 Rayner Britto, Head of Retail Business, Zurich Middle East
 🎙 Craig Worobec, Head of Wealth & Premier Solutions, UAE and Middle East, HSBC
 🎙 Caroline Abourayan, Head of Premier Wealth Distribution UAE, HSBC 

Head over to our YouTube channel to watch all the episodes
Power of Advice | Zurich Middle East 

Today's affluent customers are more global than ever before. Families live across countries, businesses operate across borders, and wealth increasingly needs to move seamlessly between generations and jurisdictions.

In this episode of The Power of Advice Banking Series, Rayner Britto, Head of Retail Business at Zurich Middle East, is joined by Ayesha Abbas and Rajesh Kannan from Standard Chartered Bank to discuss how financial institutions can help clients navigate this new reality. 

Together, they explore:

• Why protection planning is a critical pillar of wealth management
 • The financial risks facing affluent families today
 • Managing wealth across borders and multiple jurisdictions
 • Legacy planning and wealth transfer in a globally mobile world
 • The growing importance of women's financial empowerment
 • Moving beyond product sales to needs-based financial advice
 • Helping clients build confidence through trusted relationships and long-term planning 

The conversation also explores Zurich's latest claims insights, including the growing importance of protection planning, women being underinsured, and the need for greater awareness around health, financial resilience, and long-term wealth preservation.  

Who should listen?

• Wealth management professionals
 • Financial advisers and planners
 • Banking and insurance leaders
 • Affluent and high-net-worth individuals
 • Anyone interested in legacy planning and financial protection
 • Professionals responsible for supporting clients through life's major financial decisions

Featuring:

🎙 Rayner Britto, Head of Retail Business, Zurich Middle East
🎙 Ayesha Abbas, Managing Director, Head of Affluent and Wealth, EMEA and UAE, Standard Chartered
🎙 Rajesh Kannan, Managing Director, Head of Wealth and Retail Banking UAE, International Banking EMEA, Jersey (UK) & Global Indian, Standard Chartered

Head over to our YouTube channel to watch all the episodes
Power of Advice | Zurich Middle East 

Trust is the foundation of every strong financial relationship. But in an increasingly digital world, how can banks and insurers build trust at scale while still delivering the human connection customers value most?

In the first episode of The Power of Advice Banking Series, Rayner Britto, Head of Retail Business at Zurich Middle East, is joined by Hasheer Kottal, Senior Vice President, Bancassurance at Mashreq Bank, for a thought-provoking conversation on the evolving role of advice in financial services.

Together, they explore:

• How customer expectations are changing across banking and insurance
• The opportunities and challenges of automation and digital transformation
• Why trust remains the ultimate differentiator in financial services
• How leaders can create cultures that put customers first
• The balance between technology and human expertise
• The future capabilities that banking and insurance leaders will need to thrive

As uncertainty continues to shape financial decision-making, customers are seeking more than products. They're looking for confidence, guidance, and trusted advice. This episode explores how financial institutions can move beyond transactions to build meaningful, long-term relationships that help people achieve their life goals. 

Who should listen? This episode is ideal for:

• Banking and insurance leaders
• Bancassurance professionals
• Wealth managers and financial advisers
• Customer experience and digital transformation leaders
• Anyone interested in the future of trust, advice, and financial services in the Middle East

Featuring: 

🎙 Rayner Britto, Head of Retail Business, Zurich Middle East

🎙 Hasheer Kottal, Senior Vice President, Bancassurance, Mashreq Bank

Head over to our YouTube channel to watch all the episodes
Power of Advice | Zurich Middle East 

Head over to our YouTube channel to watch all the episodes
Power of Advice | Zurich Middle East 

Join our host, Rayner Britto, Head of Retail Business at Zurich, as he sits down with Avinash Babur, Founder & CEO of InsuranceMarket.ae, to dive into how digital innovation is reshaping the insurance landscape in the UAE. In this episode of the Power of Advice series, discover why combining cutting-edge technology with genuine human expertise is key to making insurance smarter and simpler.

From cinematic dreams and scrambled eggs to unexpected insurance claims, this episode is full of surprises that will keep you hooked. Whether you’re new to insurance or a seasoned policy expert, this conversation will inspire you to take control of your financial future.

Ready for insurance talk with a fresh twist? Listen now on Google Podcasts, Apple Podcasts, Spotify, or your favorite podcast platform. 

Head over to our YouTube channel to watch all the episodes
Power of Advice | Zurich Middle East 

Our latest Power of Advice episode is live now, and this one is special, as we meet women at the forefront in the insurance business. Join host Sanaya Zubairy, our senior digital marketing lead, as she chats with Sandi Saksena, mentor, educator, and negotiator, and Anuja Shah, our head of strategy as they talk about leadership, career growth and unique challenges they face as they navigate biases.

Their journey and expertise, that collectively spans decades, is inspiring to say the least, but more significant is their vision, on the limitless possibilities that lie ahead when it comes to protection and savings in the region, within an industry that’s ripe for innovation.

You can also watch this episode on our YouTube channel.

#powerofadvice #readyforlife #zurichmiddleeast

Head over to our YouTube channel to watch all the episodes
Power of Advice | Zurich Middle East 

Our latest Power of Advice episode is live now, where Zurich invites and hosts industry leaders and experts from the region to discuss, dissect and delve into how the power of advice continues to shape the present and future of the insurance industry.

This month’s episode is hosted by Taru Singhal, our Head of Retail Distribution and he is joined by Bin Bin Zhang, Senior Financial Consultant at Nexus Insurance and Deepak Gaur FALU, FLMI, ACS, our Head of Claims. Their journey and expertise, that collectively spans decades, gives us a unique perspective on what ultimately motivates people to purchase life insurance. They also dissect data from our annual benefits paid report, which tells the story of real people living here.

You can watch the full episode on our YouTube channel: https://lnkd.in/dddu9_J9

Head over to our YouTube channel to watch all the episodes
Power of Advice | Zurich Middle East 

We’ve just released our new episode on the Power of Advice podcast series, where we talk with regional industry leaders to educate you about the need for financial protection, so that you can be better prepared. 

Hosted by the innovative, Abbie Oliver, our Digital Transformation Lead, this month’s podcast is special and has been recorded this in our Bahrain offices for the very first time. She’s joined by Rod Alldridge, General Manager of Nexus Financial Services in Bahrain, and Husain Ali, our Head of Compliance at Zurich Middle East, as they discuss and disect the true value a financial adviser brings to a customer, more specifically in these times of uncertainity. They touch upon key nuances in the Bahrain market that give it a unique advantage to cope better with change and uncertainity. 

Listen in now, for a power-packed episode you should not miss. 

The podcast is available on Google podcast, Apple podcast, Spotify or wherever you listen to podcasts. You can also watch them on our YouTube channel.
Watch on YouTube: https://youtu.be/awMco4sLq-k

#PowerOfAdvice #readyforlife #zurichmiddleeast
 
 

Head over to our YouTube channel to watch all the episodes
Power of Advice | Zurich Middle East 

A Zurich customer and Cancer-survivor and a cancer specialist share their personal stories and experiences and offer their expert views on being better prepared physically, mentally and financially for a critical illness such as breast cancer.
Visit https://www.zurich.ae/you-inspire-us to learn more.

#youinspireus #breastcancerawareness #pinktober #readyforlife #zurichmiddleeast

Head over to our YouTube channel to watch all the episodes
Power of Advice | Zurich Middle East 

We’re excited to present to you our new podcast series called the Power of Advice. Zurich will invite and host industry leaders, experts, founders and influential stakeholders from the region to discuss, dissect and delve into how the power of advice continues to shape the present and future of the insurance industry.

This month’s podcast is hosted by our Head of Sales and Distribution, Rayner Britto. He is joined by two of the best financial advisers from the industry - Rickson Dsouza who is a life insurance specialist for high net worth individuals and a consultant at Continental Group and Sanjay Punjabi, Senior Executive Consultant at Nexus Brokers.

Their journeys are immensely inspiring, coming from a strong fundamental belief in this industry and the insurance community. They talk about how they worked through recessions, pandemics and market changes without losing focus on their ultimate goal, which is to come through for their clients in times of need by providing the right financial advice so that they could be prepared for life’s uncertainties.  

Do take some time out and listen in, to learn from their experience and be motivated by their momentum.

Available on our YouTube channel: https://youtu.be/4cr0ZtpC_mI

#PowerOfAdvice #readyforlife #zurichmiddleeast

Head over to our YouTube channel to watch all the episodes
Power of Advice | Zurich Middle East 

Our General Manager and Head of Operations, Wilson Varghese was on the Business Breakfast Show on Dubai Eye 1038 where he unraveled our Benefits Paid Report 2022*. Listen in as he highlights key statistics around health risks and life insurance claim trends in the Middle East, helping you plan for life's uncertainties so you can be better prepared.

*Our 2022 Benefits Paid report explores key health risk trends in the Middle East that emphasise the need for early action and financial protection. Having paid out USD 144 million in customer benefits, you can rely on us to be ready for life. Read the report: https://www.zurich.ae/claims-report-2022

#bebetterprepared #readyforlife #zurichmiddleeast

Head over to our YouTube channel to watch all the episodes
Power of Advice | Zurich Middle East