The guest of this episode is John van Hoogstraten, the Operations Director at Cyrrus. We  talked about the expertise of consulting companies and how they contribute to the ATM industry, as well as the following interesting aspects:

• role of consultancies and what do they bring to the table for the ATM industry
• life cycle of a consulting project and the interaction between the players involved 
• view on neutrality and independence of consultancy companies
• aspects of working different roles in operations, operational management and consulting and lessons learned thereafter