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#0190: (CT) Turning Your KM Vision into Client-Centric Reality
Portals and intranets continue to play a critical role in Knowledge Management—whether you're serving internal teams or delivering value directly to clients. In a GenAI-driven world, having a centralized, well-governed home for playbooks, standards, and trusted knowledge is more important than ever.
In this podcast, we spoke with a KM leader who shared insights and lessons learned from building and launching a mature KM platform. The speaker shared practical insights on organizing knowledge, designing sustainable processes, and making thoughtful UI and experience decisions. They also looked back at lessons learned along the way and explored what ongoing governance and maintenance really look like once the platform is live.
Moderator:
@Brandie Knox - Principal & Creative Director, Knox Design Strategy
Speaker:
@Caitlin Gibson - Counsel, Debevoise & Plimpton
Recorded on 06-17-2026.
View all episodes
By ILTA - International Legal Technology Association
5
88 ratings
Portals and intranets continue to play a critical role in Knowledge Management—whether you're serving internal teams or delivering value directly to clients. In a GenAI-driven world, having a centralized, well-governed home for playbooks, standards, and trusted knowledge is more important than ever.
In this podcast, we spoke with a KM leader who shared insights and lessons learned from building and launching a mature KM platform. The speaker shared practical insights on organizing knowledge, designing sustainable processes, and making thoughtful UI and experience decisions. They also looked back at lessons learned along the way and explored what ongoing governance and maintenance really look like once the platform is live.
Moderator:
@Brandie Knox - Principal & Creative Director, Knox Design Strategy
Speaker:
@Caitlin Gibson - Counsel, Debevoise & Plimpton
Recorded on 06-17-2026.
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