ILTA Voices

Most learning teams track attendance and completion rates, but those metrics tell us little about actual adoption or capability. The speakers explored how to use usage data, engagement analytics, and behavioral insights to design smarter learning programs. From identifying who’s struggling to adopt AI tools to segmenting users by skill level, let's see how data can make learning programs more targeted, responsive, and effective.

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In our third and final installment of this podcast series, we will discuss the value in continuing the momentum of mentorship. Join Ann Gorr and Lydia Flocchini for a candid conversation about making professional mentorship a cyclical process that opens the door to lifelong career development.

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In this episode, the host welcomes Nett Lynch, Chief Information Security Officer at Kraft Kennedy, for a conversation about human-centered cybersecurity. Nett traces her path from ten years in technical IT roles through founding an MSP, where an early misstep with a nursery and landscaping client taught her the lesson that has shaped her career since: technical recommendations only land when they are translated into business outcomes. That realization, paired with an MBA, pushed her toward blending emotional intelligence with business acumen, the combination she now credits as the real differentiator for any technology advisor.

She shares the story of a reluctant first compliance engagement with a law enforcement client that was failing its CJIS (Criminal Justice Information Systems) attestation. By treating the review like a standard IT discovery and presenting the security gaps in plain business terms, including dormant accounts still held by former IT staff, she won the council's approval on the spot, over an incumbent vendor who proposed no changes at all. The experience convinced her that compliance, handled well, is not a checkbox exercise but a genuine opportunity to raise an organization's security posture.

On current priorities, Nett walks through why she considers passwordless authentication the single highest impact change an organization can make, how building a genuine culture of security (constant, top-down communication rather than an annual training) is what actually changes behavior, and why she is already preparing clients for “Q Day,” the point at which quantum computing will be able to break today's encryption, including passwords, in seconds. She also discusses why more law firms of every size are pursuing SOC 2 or ISO certifications to satisfy client security questionnaires and win larger clients, and why business owners should never assume their IT provider is covering every gap without independent validation.

Throughout, Nett returns to the same theme: the human element, understanding a client's motivations, fears, and business goals, is what turns a technical recommendation into a decision people actually act on.

Join Matheus Gutierrez and Sandokan Stage for part three of a three-part podcast all about AI readiness and the Advise loop.

Join Matheus Gutierrez and Sandokan Stage for part two of a three-part podcast all about AI readiness and the Advise loop.

Join Matheus Gutierrez and Sandokan Stage for part one of a three-part podcast all about AI readiness and the "Advise" loop.

In this podcast conversation, experienced legal technology leaders discussed professionals who are newer to the field to explore what helps entry-level employees build confidence, develop practical skills, and see a long-term future in legal technology. The panel covered the onboarding approaches that accelerate growth as well as the common practices that can unintentionally overwhelm, discourage, or disengage new employees. Listeners heard perspectives from both sides of the onboarding experience, including how to establish clear expectations, provide meaningful mentorship, introduce complex legal and technical concepts, create opportunities for early success, and connect day-to-day responsibilities to a broader career path. Whether you are hiring recent graduates, professionals transitioning from another industry, or employees with limited legal technology experience, this session provided practical ideas for moving beyond basic orientation and truly lighting the fire that can launch a successful career.