Ben Sigelman is the General Manager of ServiceNow Cloud Observability, which solves for the reliability and performance of cloud and cloud-native applications while broadening the scope and leverage of the broader Now Platform.

Previously, he co-founded and was CEO of Lightstep, which ServiceNow acquired in 2021, and co-created both the OpenTracing and OpenTelemetry projects. Ben also helped define modern observability with his work on tracing and metrics monitoring at Google (the Monarch and Dapper projects) and was a pioneer in SRE best practices and tooling.

He holds dual Bachelor of Science degrees in Mathematics and Computer Science from Brown University.