Mike Pedersen, Audiovisual Experience Manager at Iowa State University and the AVIXA 2018 CTS Holder of the Year, discusses his transition from working for an integrator, Mechdyne Corporation, for nearly 19 years to being in higher education, leading the team responsible for maintaining the AV systems in over 200 university classrooms. What are some things that integrators should understand about tech managers and what should tech managers know about integrators? Oh, and hear his perspective on AV as a Service (AVaaS).