From picking a restaurant on a Saturday night to choosing a new dentist, all of us seem to rely more and more on online reviews.

In this episode of This Week in Hearing, Vinaya Manchaiah, professor at the University of Colorado Medical School talks us through the consumer on-line review research his team of collaborators have conducted over the past few years.

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Articles cited in this episode:

Bennett RJ, Swanepoel W, Ratinaud P, Bailey A, Pennebaker JW, Manchaiah V. Hearing aid acquisition and ownership: what can we learn from online consumer reviews?. Int J Audiol. 2021;60(11):917-926.

Manchaiah V, Bennett RJ, Ratinaud P, Swanepoel W. Experiences With Hearing Health Care Services: What Can We Learn From Online Consumer Reviews?. Am J Audiol. 2021;30(3):745-754.

Manchaiah V, Swanepoel W, Bailey A, Pennebaker JW, Bennett RJ. Hearing Aid Consumer Reviews: A Linguistic Analysis in Relation to Benefit and Satisfaction Ratings. Am J Audiol. 2021;30(3):761-768

Manchaiah V, Picou EM, Bailey A, Rodrigo H. Consumer Ratings of the Most Desirable Hearing Aid Attributes. J Am Acad Audiol. 2021;32(8):537-546. doi:10.1055/s-0041-1732442