This week we welcome Adam Harvey to the show. We discuss the recent summer upgrades at the University of Hertfordshire, including an enterprise digital signage integration. Last time Adam was on we discussed his team's AV Awards win; this year they were finalists once again. Find out how they keep demonstrating quality customer service. Finally, we talk about the LTSGM conference for higher education technology managers being held at the University of Cambridge, November 13-15, 2019, ad the UK's premier opportunity to learn and share among peers.