What is it like to go through a re-org and into a digital transformation? Chi Hang Lo, AVIT Solutions Architect at the University of Southern California (and my secret weapon) joins the show to discuss the new ITS vision. We discuss USC's AVoIP proof-of-concept currently underway and the pros and cons of the various current offerings, as well as our recent enterprise digital signage integration.

Chi talks about vendor management and the process of working with departments and end users in a federated environment. What does good customer service look like, and how can being skilled in other areas, like IT and (real) architecture help serve our customers? How can being a current Master's student in Dr. Dre's and Jimmy Iovine's new Integrated Design, Business, and Technology program through the USC Iovine and Young Academy help inform how to design classrooms? Chi talks about the importance of truly understanding needs of the customer before creating the solution.