In this episode of "Kubernetes for Humans," Stefana Muller, VP of Infrastructure & Operations at Salesforce, shares her fascinating journey from technical support to navigating the massive scale of the Own Backup acquisition. Stefana dives into the immense multi-cloud Kubernetes challenges of scaling from 18,000 to over 52,000 clusters, standardizing environments across AWS and Azure, and leveling up security to meet stringent Salesforce standards.

She also unpacks the transformative role of AI in modern operations, revealing how tools like Claude Code and Slackbot are shifting her team from basic troubleshooting to full AI pair-programming and automated code documentation, while ultimately emphasizing that human accountability in DevOps and SRE is here to stay