On this episode of Strata Stories, we talk with Jerry Durham, the CEO of the Client Experience Company

In this episode they discuss:

1. The challenges of hiring and onboarding a front-desk team
2. The crucial nature of the first phone call to a referral
3. What are the essentials skills the front desk must have to be successful
4. The increase in revenue from an improved front-desk experience

Connect with Jerry on LinkedIn here!

Strata Stories are conversations between Strata's CEO, Paul Singh, and leaders in the OT & PT world. We interview practice owners, therapists, consultants, and coaches disrupting healthcare to make a positive change!

If you'd like to learn more about Strata EMR & RCM and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a demo with our team!

If you have any questions, send us a note [email protected]. Strata Stories is produced by Thomas Schreiber, our Director of Marketing