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See how this week's HOA Board Hero, Sue York, applies the Policy Governance Model to guide her community effectively.
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Ever wonder how some HOA boards achieve remarkable success and navigate challenges with ease? In this episode, we feature Sue York, a dedicated board member with over 24 years of service in the Ewa by Gentry community association, overseeing 9,000 units with a $4.5 million annual budget. Sue shares insights on using the Carver Policy Governance Model, a framework that allows the board to set clear policies while empowering the executive director to handle daily operations within the budget.

Chapters:

00:00 Living With the Cultures of HOA Communities
01:13 Introduction to HOA Board Hero Sue York
02:55 What Motivated Sue to Join the HOA Board
04:15 What Keeps Sue Motivated to Stay Involved in Her Association
05:35 The Special Talents Sue Brings to Her HOA Board
06:16 Sue’s Current Board Structure
08:22 Carver's Policy Governance Model
11:43 Ad Break - OurFiPhO
12:14 Sue’s Feelings on Her HOA’s Operations
14:25 Sue’s Favorite & Least Favorite Parts About Her HOA Board
17:13 Sue’s Experience With HOA Board Meetings
21:23 Sue’s Biggest Challenges While Serving Her HOA
25:24 Sue’s Experience Being a Guidance Counselor & How That Has Helped Her HOA
28:03 Getting People in the Policy Governance State of Mind

Podcast Links:
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