Katherine Spivey discusses the law and techniques of Plain Language. Spivey serves as the General Services Administration’s Plain Language Launcher, coordinating GSA’s plain language program. She is also co-chair of the Plain Language Action and Information Network (PLAIN) and teaches plain language courses for Digital Gov University and numerous federal agencies.

A supersized holiday variety special featuring Edward Smyda-Homa talking toy instructions and tech comm, Dr. Keith Botner giving evidence-based strategies for improving charitable giving, and special guest technical communicators sharing their New Year's resolutions!

Dr. Miriam F. Williams, co editor of Communicating Race, Ethnicity, and Identity in Technical Communication, discusses the impact of race and ethnicity on user experience.

Dr. Felicia Chong of Oakland University talks about how user-generated beauty tutorials function as effective technical communication.

Liz Fraley of single-sourcing.com talks about how companies can successfully make the shift to single sourcing.

Dr. Carolyn Boiarsky, Professor of English at Purdue University Calumet, discusses her research into the emails preceding the BP Deepwater Horizon oil spill.

Daniel Mann, content specialist at Facebook, talks about his work improving user experience and proves that a real human being at Facebook actually reads user feedback.

Vinish Garg, a technical communicator and content specialist from the digital agency vhite, talks about the role of storytelling in technical communication and the unique content needs of startups.

Dr. Guiseppe Getto and Dr. Kirk St. Amant discuss their recent article "Designing Globally, Working Locally: Using Personas to Develop Online CommunicationProducts for International Users."

Maxwell Hoffman, Technical Communication Evangelist for Adobe Systems, talks about his work and the latest trends in tech comm.