In this episode, Customer Service Expert and Trainer Tony Johnson discusses customer journey, empathy mapping, and understating your customers. 

Also, Tony will talk about how to be at your best when you are at your busiest.

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

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Improve Your Customer Service with my Book:

TOGETHER WE SERVE:  Four Proven Strategies to Create Winning Experiences for Your Guests and Your Team

Click to Purchase on Amazon.com

 

Music: http://www.bensound.com