By Tony Johnson
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The podcast currently has 166 episodes available.
CX Day is coming up on October 1st and Customer Service Week is October 7th - 11th. These days are so important to ensuring that you can improve your service and grow your sales.
- CX Day is all about the strategy and the ROI on your customer experience investments and programs.
- Customer Service Week is more tactical and empahsizes those on the front line who are the face of the oganization.
- Creating a CX strategy and customer service program that creates easy experiences for customers and eliminates hassles
- Using these events as a springboard into the future to prioritize customer experience as a growth engine for the whole year.
Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team.
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/@TheTonyJohnson
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://www.tiktok.com/@igniteyourservice
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
In this episode we welcome Michael Hinshaw into the studio to talk about customer centricity and
Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team.
- You must be able to communicate what customer centricity means to your team so everyone is on the same page
- Moving to a customer centric culture requires customer understanding and acting on what you hear from customers
- Virtual learning is not enough on its own - it takes a combination of in person and virtual learning to drive success. It must also be applicable to their job and the information they need to be successful.
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Reach out to Michael: https://www.mcorpcx.com/ and https://www.linkedin.com/in/mhinshaw/
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/@TheTonyJohnson
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://www.tiktok.com/@igniteyourservice
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
In this episode we share 10 tips to engage and retain your team. This Labor Day is a great opportunity to put employees at the center of yoru thinking to drive customer experience and business results.
Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team.
- How you treat your team is how they will treat customers
- The history of Labor Day has been all about appreciating and celebrating the contributions of the workforce.
- There are opportunities everyday to connect with your team and make them feel welcomed and included.
- Lean into communication, professional development, and recognition to drive employee engagement and retention
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/@TheTonyJohnson
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://www.tiktok.com/@igniteyourservice
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
In this episode we welcome Shanif Dhanani to discuss enabling contact centers and the power of generative AI to improve the customer experience.
Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team.
- The best customer experiences are easy and reliable.
- Hire people for your customer success roles and contact centers who have a high degree of empathy
- AI will continue to improve the chatbot experience and is a key way to use this tool in a real world way
- Generative AI will help your customers solve their own problems more quickly
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
To Contact Shanif: [email protected] or at https://www.locusive.com/
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/@TheTonyJohnson
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://www.tiktok.com/@igniteyourservice
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
In this episode I share 5 strategies to create a culture of employee engagement and retention. When you create a greate environment for your team, it makes them want to stay longer and give more discretionary effort. And you will grow your sales.
Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team.
- Employee engagement is more than just job satisfaction
- Build a culture of continuous feedback and improvement
- Stay competitive with compensation and pay
- Create flexible work environments
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/@TheTonyJohnson
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://www.tiktok.com/@igniteyourservice
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
In this episode we welcome Aaron Tighe into the studio to talk about customer experience and building a best-in-world experience
Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team.
- Great customer experience is about connection.
- Empathetic and active listening will help you uncover unmet customer needs.
- Learn more about your customers by asking the right questions at the right time.
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Aaron's Links:
https://www.b2bsalesplaybook.com/
https://www.linkedin.com/in/aaron-tighe-7042635/
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/@TheTonyJohnson
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://www.tiktok.com/@igniteyourservice
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
In this episode we talk about crafting premium customer experiences within this volotile and competive marketplace. This will create a loyal customer base to grow your sales.
Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team.
- Let's talk about the current state of customer experience
- What are the current struggles in delivering loyalty-driving customer experiences (CX)
- What is a premium customer experience?
- How can you craft a premium customer experience for your business?
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/@TheTonyJohnson
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://www.tiktok.com/@igniteyourservice
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
In this episode we welcome Jessica Embree from Tulip Marketing into the studio to talk about customer centricity, understanding your customers, and marketing solutions to help your customers thrive.
Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team.
- Start by listening to your customers and establishing robust communication
- Look beyond demographics and focus on solving problems for customers and clients
- Find small ways to give little wows to your customers and clients
- Find ways to be generous with your expertise
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
LEARN MORE ABOUT JESSICA:
https://tulipmediagroup.com/
https://www.linkedin.com/in/jessicaembree/
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/@TheTonyJohnson
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://www.tiktok.com/@igniteyourservice
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
In this episode we discuss the importance of taking your vacation and time off to drive business and personal results. I also share 8 tips to improve your customer service through key hospitality insights.
Visit https://thetonyjohnson.teachable.com/ to invest in yourself and your team.
- Prioritize your team training and experience
- Focus on pesonalizing experiences for your customers
- Lean into innovation and technology to solve problems for customers
- Be creative to hear your customers and understand their feedback
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/@TheTonyJohnson
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://www.tiktok.com/@igniteyourservice
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
In this episode we invite Christy Cook into the studio to discuss sustainability and ESG (environmenal, social, and governance). It is all about ensuring you deliver great experiences as well as make a positive impact in your community.
Visit https://www.4xi360.com/truenorth to learn how you can win better, retain better business.
EPISODE NOTES:
- Customer experience begins with an intentional approach with strategially placed communication and education around sustainability.
- Sustainability is important to customers and is a business imperative.
- Nail the low hanging fruit like tracking your utilities and finding ways to improve your power consumption.
- You are probably doing more than you think you are, so be sure to communicate what you are already doing with your customers.
- Check out competitor's sustainability reports for ideas and a potential roadmap for your efforts.
It's time for the great service comeback! Visit https://www.igniteyourservice.com/6canons today to invest in yourself and your team.
Reach out to Christy:
https://www.4xiconsulting.com/sustainabilitysimplified
[email protected]
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/@TheTonyJohnson
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://www.tiktok.com/@igniteyourservice
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
The podcast currently has 166 episodes available.
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