Customer Service Academy

In this episode we welcome Jessica Embree from Tulip Marketing into the studio to talk about customer centricity, understanding your customers, and marketing solutions to help your customers thrive.

Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team.

- Start by listening to your customers and establishing robust communication

- Look beyond demographics and focus on solving problems for customers and clients

- Find small ways to give little wows to your customers and clients

- Find ways to be generous with your expertise

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

LEARN MORE ABOUT JESSICA:

https://tulipmediagroup.com/

https://www.linkedin.com/in/jessicaembree/

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/@TheTonyJohnson

Twitter: https://twitter.com/The_TonyJohnson

Instagram: https://www.instagram.com/THE_TONYJOHNSON/

Tik Tok: https://www.tiktok.com/@igniteyourservice

Facebook: https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

In this episode we discuss the importance of taking your vacation and time off to drive business and personal results. I also share 8 tips to improve your customer service through key hospitality insights.

Visit https://thetonyjohnson.teachable.com/ to invest in yourself and your team.

- Prioritize your team training and experience

- Focus on pesonalizing experiences for your customers

- Lean into innovation and technology to solve problems for customers

- Be creative to hear your customers and understand their feedback

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/@TheTonyJohnson

Twitter: https://twitter.com/The_TonyJohnson

Instagram: https://www.instagram.com/THE_TONYJOHNSON/

Tik Tok: https://www.tiktok.com/@igniteyourservice

Facebook: https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

In this episode we invite Christy Cook into the studio to discuss sustainability and ESG (environmenal, social, and governance). It is all about ensuring you deliver great experiences as well as make a positive impact in your community.

Visit https://www.4xi360.com/truenorth to learn how you can win better, retain better business.

EPISODE NOTES:

- Customer experience begins with an intentional approach with strategially placed communication and education around sustainability.

- Sustainability is important to customers and is a business imperative.

- Nail the low hanging fruit like tracking your utilities and finding ways to improve your power consumption.

- You are probably doing more than you think you are, so be sure to communicate what you are already doing with your customers.

- Check out competitor's sustainability reports for ideas and a potential roadmap for your efforts.

It's time for the great service comeback! Visit https://www.igniteyourservice.com/6canons today to invest in yourself and your team.

Reach out to Christy:

https://www.4xiconsulting.com/sustainabilitysimplified

[email protected]

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/@TheTonyJohnson

Twitter: https://twitter.com/The_TonyJohnson

Instagram: https://www.instagram.com/THE_TONYJOHNSON/

Tik Tok: https://www.tiktok.com/@igniteyourservice

Facebook: https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

In this episode we will discuss 5 strategies to create a culture of customer centricity in your organization. In other words, let's keep customers at the center of everything we do.

Visit https://thetonyjohnson.teachable.com/ to invest in yourself and your team.

- Start by prioritizing your employee experience

- Cultivate customer understanding

- Align with customer needs

- Ensure a robust feedback mechanism to measure and gauge impact

It's time for the great service comeback! Visit Visit https://ignite-your-customer-service-master-class.teachable.com/p/six-canons-of-customer-service to invest in my latest virtual hospitality program.

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/@TheTonyJohnson

Twitter: https://twitter.com/The_TonyJohnson

Instagram: https://www.instagram.com/THE_TONYJOHNSON/

Tik Tok: https://www.tiktok.com/@igniteyourservice

Facebook: https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

In this episodes we invite Peter Voss from Aigo.ai into the studio to talk about Artificial Intelligence and how it can reduce friction for customers and consumers.

Visit https://thetonyjohnson.teachable.com/ to invest in your sales team.

- Don't let the rulebook get in the way of creating great customer experiences.

- Hyper pesonalization is a key way to build loyalty by customizing experiences and recognizing customer preferences.

- Great automation can help you win during your peak periods by serving customers more quickly.

- Cognitive AI will be a game changer to help supplement contact center agents and serve customers more effectively than generative AI.

Get in touch with Peter Voss: https://aigo.ai/

It's time for the great service comeback! Visit Visit https://ignite-your-customer-service-master-class.teachable.com/p/six-canons-of-customer-service to invest in my latest virtual hospitality program.

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/@TheTonyJohnson

Twitter: https://twitter.com/The_TonyJohnson

Instagram: https://www.instagram.com/THE_TONYJOHNSON/

Tik Tok: https://www.tiktok.com/@igniteyourservice

Facebook: https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

In this episodes we share some observations from Key West Florida hospitality and how to select the very best CX leader for your business.

Visit https://thetonyjohnson.teachable.com/ to invest in your sales team.

When you are hiring your CX leader:

- Hire someone with a stong CX background, experience in operations, but they don't need to have specific knowledge of your particular market.

- They must be a great communicator and skilled at bringing people together.

- Look for leaders who can connect data to insights to actions.

- Have the presence to be the voice of the customer and employee in every room they enter.

It's time for the great service comeback! Visit Visit https://ignite-your-customer-service-master-class.teachable.com/p/six-canons-of-customer-service to invest in my latest virtual hospitality program.

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/@TheTonyJohnson

Twitter: https://twitter.com/The_TonyJohnson

Instagram: https://www.instagram.com/THE_TONYJOHNSON/

Tik Tok: https://www.tiktok.com/@igniteyourservice

Facebook: https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

In this episodes we talk about pattern of management how you can inspire your team to deliver amazing customer experiences each day.

Visit https://ignite-your-customer-service-master-class.teachable.com/p/six-canons-of-customer-service to invest in your sales team.

Consider how you run your shifts and care for your team:

- Pattern of management is an intentional approach to leading your shifts and your business

- You can drive attention to detail that builds customer trust

- Being present with your team drives engagement through coaching and recognition

- Your presence sets a tone for expectations and excellence

It's time for the great service comeback! Visit Visit https://ignite-your-customer-service-master-class.teachable.com/p/six-canons-of-customer-service to invest in my latest virtual hospitality program.

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/@TheTonyJohnson

Twitter: https://twitter.com/The_TonyJohnson

Instagram: https://www.instagram.com/THE_TONYJOHNSON/

Tik Tok: https://www.tiktok.com/@igniteyourservice

Facebook: https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

In this episodes we welcome Dave Norton of Stone Mantel into the studio.

Visit https://www.4xi360.com/truenorth to invest in your sales team.

Key points from Dave:

- Great customer experience makes me feel like my time with your business was well spent. - Leaders teach employees how to behave every day. - Employee engagement is the key to growing customer experiences. - We need to ensure we are aligned with customers' preferred ways of getting things done. - In the hospitality business we are about building loyalty through maximizing customers time and money (and often time is more valuable).

It's time for the great service comeback! Visit http://6canons.com to invest in my latest virtual hospitality program.

Reach Dave at: https://www.stonemantel.co/

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/@TheTonyJohnson

Twitter: https://twitter.com/The_TonyJohnson

Instagram: https://www.instagram.com/THE_TONYJOHNSON/

Tik Tok: https://www.tiktok.com/@igniteyourservice

Facebook: https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

Teams will reflect how they are treated back onto their teams. Take the time to lead with a sense of empathy and enthusiasm and you will find they deliver higher quality experiences for guests, customers, and consumers.

Visit https://www.4xi360.com/truenorth to invest in your sales team.

- Employee experience begins with the hiring process, orientation, and onboarding. - Intentionally leading with empathy will help you lead your team the way they want to be led. - Communicate in a way the informs withour overwhelming. - Understanding the different generations in the workplace will help you lead them better. - Create welcoming and inclusive environments will help attract and retain top talent.

It's time for the great service comeback! Visit http://6canons.com to invest in my latest virtual hospitality program.

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/@TheTonyJohnson

Twitter: https://twitter.com/The_TonyJohnson

Instagram: https://www.instagram.com/THE_TONYJOHNSON/

Tik Tok: https://www.tiktok.com/@igniteyourservice

Facebook: https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

In this episode, I welcome Nikola Mrkšić from PolyAi into the studio to discuss artificial intelligence (A.I.) in contact centers.

Visit http://6canons.com to invest in my latest virtual hospitality program.

- Great AI helps you foget you're speaking to machine because it is about helping the customer. - Contact centers continue to grow and bring value to organizations. - Great AI and contact center operations can improve customer satisfaction and NPS. - Effective contact centers are not costs, but investments in your business growth. - The best AI is conversational in nature and has been given the right information to make the most of various use cases.

It's time for the great service comeback! Visit http://6canons.com to invest in my latest virtual hospitality program.

Nikola's Website: https://poly.ai/ Email: [email protected]

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/@TheTonyJohnson

Twitter: https://twitter.com/The_TonyJohnson

Instagram: https://www.instagram.com/THE_TONYJOHNSON/

Tik Tok: https://www.tiktok.com/@igniteyourservice

Facebook: https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com