Customer Service Academy

In this episode, I talk about the trends you need to prioritize going into 2024 when it comes to Customer Experience (CX). It's time to close out 2023 and talk about the trends you need to know for the new year to grow your business. Visit http://6canons.com/ to invest in my latest virtual hospitality program.

- Prioritize people and the basics of front line hospitality, consistency, and trust - Analyze your customer journey to reduce friction and prioritize your omnichannel experience - Utilize A.I. and predictive analystics to deliver hyper-personalized experiences - Deepen relationships in your community through local participation, sustainability, and good works

It's time for the great service comeback! Visit http://6canons.com/ to invest in my latest virtual hospitality program.

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/@TheTonyJohnson

Twitter: https://twitter.com/The_TonyJohnson

Instagram: https://www.instagram.com/THE_TONYJOHNSON/

Tik Tok: https://www.tiktok.com/@igniteyourservice

Facebook: https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

In this episode, we welcome Simon Elliot of 4xi Global Consulting to talk about the future of real estate and employee experience. How can organizations create environments where employees want to be and utilize their space most effectively.

- Employee are looking for reasons to return to the workplace and employers must find ways to magentize the workplace

- Mixed use spaces have the potential to fill corporate real estate with inviting, innovative, and magnetizing offers

- The future of real estate might include several floors of different offerings, such as micro universities, hotels, office space, coworking, and entertainment locations

- The best workspaces will inspire teams to wan to come to the office and create a sense of community and casual collisions

Reach out to Simon Elliot: [email protected]

Navigating the Future of Corporate Real Estate: A Pathway to Revival: https://www.4xiconsulting.com/post/navigating-the-future-of-corporate-real-estate-a-pathway-to-revival

It's time for the great service comeback! Visit http://6canons.com/ to invest in my latest virtual hospitality program.

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tik Tok: https://www.tiktok.com/@igniteyourservice

https://www.youtube.com/@TheTonyJohnson

Music: http://www.bensound.com

In this episode, I talk about thriving through the holiday season - excelling in customer experience and employee engagement. This will help you grow your sales and your reputation.

Invest in my 5-star rated course on Customer Experience and Leadership: http://6canons.com/

- Keep a close eye on how often you are asking for donations or tips from your customers - balance that so that don't feel manipulated

- Keep your customer experience top of mind with personalized moments, steamlined shopping processes

- Ensure your team feels cared for by prioritizing recognition, supporting wellness, and creating opportunities to learn and grow throughout the year

It's time for the great service comeback! Visit http://6canons.com/ to invest in my latest virtual hospitality program.

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter: https://twitter.com/The_TonyJohnson

Instagram: https://www.instagram.com/THE_TONYJOHNSON/

Tik Tok: https://vm.tiktok.com/owrTbL/

Facebook: https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

In this episode, we welcome Kat Kennan into the studio to talk about strengths based, trauma informed, and inclusive marketing for today's consumers.

Invest in my exclusive course on Customer Experience and Leadership: http://6canons.com/

- Empathy driven understanding can improve both customer experience and marketing success by uncovering perceptions - Use the 3 Rs: Radical empathy, Radical Vulnerability, Radical Authetic Investment - Trauma informed marketing is about embracing the human experience - most of us have experienced some form of trauma (such as the pandemic)

- This understanding of our customers as individuals helps us ensure we communicate in meaningful and inclusive ways (and solve their problems)

It's time for the great service comeback! Visit http://6canons.com/ to invest in my latest virtual hospitality program.

Learn more about Kat at: https://www.radicalcustomerexperience.com/

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter: https://twitter.com/The_TonyJohnson

Instagram: https://www.instagram.com/THE_TONYJOHNSON/

Tik Tok: https://vm.tiktok.com/owrTbL/

Facebook: https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

In this episode I share 5 strategies for effective team and customer communication - and the benefits you can expect if you execute properly and consistently.

Invest in my exclusive course on Customer Experience and Leadership: http://6canons.com/

- Prioritize active listening with both your customers and your team - Personalize your communication style to the moment and the person - Allow for easy ways to share feedback from both customers and employees with you and your company

It's time for the great service comeback! Visit http://6canons.com/ to invest in my latest virtual hospitality program.

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter: https://twitter.com/The_TonyJohnson

Instagram: https://www.instagram.com/THE_TONYJOHNSON/

Tik Tok: https://vm.tiktok.com/owrTbL/

Facebook: https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

In this episode we discuss 5 leadership lessons from Halloween. I know this week is a bit tougue in cheek, but give it a listen, you just might learn something fun to make you a better leader.

Invest in my exclusive course on Customer Experience and Leadership: http://6canons.com/

- Halloween is about transformation, so embrace change and adapt - Halloween corn mazes and escape rooms rely on communication, and so does your team - The best horror movies have heroes who solve problems, so teach your team to be great problem solvers

- Trick or treaters are masters of teamwork, so learn from them and bring the idea of supporting each other to the team

- Much as party-goers wear many different costumes on Halloween, leaders must wear many hats to inspire their teams

It's time for the great service comeback! Visit http://6canons.com/ to invest in my latest virtual hospitality program.

Learn more about Jonathon at: https://www.emergeagency.com/

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter: https://twitter.com/The_TonyJohnson

Instagram: https://www.instagram.com/THE_TONYJOHNSON/

Tik Tok: https://vm.tiktok.com/owrTbL/

Facebook: https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

In this episode, we welcome Jonathan Hensley into the studio from Emerge, a digital product consulting firm.

Invest in my exclusive course on Customer Experience and Leadership: http://6canons.com/

- CX is the cumulative effect of the interactions we have with a brand - Building a common language with stakeholders helps ensure you stay on the same page - Product roadmaps ensure alignment and shared priorities across the organization

- This is your week to own Customer Experience and springboard into delivering amazing hospitality for your guests well into the future.

It's time for the great service comeback! Visit http://6canons.com/ to invest in my latest virtual hospitality program.

Learn more about Jonathon at: https://www.emergeagency.com/

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter: https://twitter.com/The_TonyJohnson

Instagram: https://www.instagram.com/THE_TONYJOHNSON/

Tik Tok: https://vm.tiktok.com/owrTbL/

Facebook: https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

In this episode, we talk about upcoming Customer Service Week and CX Day.

Link to my latest virtual hospitality program: http://6canons.com/

- Customer Service Week is the first full week of October by presidential procolmation. - CX Day is on October 3rd - Good CX delivers better outcomes for customes, clients, and employees

- This is your week to own Customer Experience and springboard into delivering amazing hospitality for your guests well into the future.

It's time for the great service comeback! Visit http://6canons.com/ to find my exclusive course on Customer Experience and Leadership.

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter: https://twitter.com/The_TonyJohnson

Instagram: https://www.instagram.com/THE_TONYJOHNSON/

Tik Tok: https://vm.tiktok.com/owrTbL/

Facebook: https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

In this episode, we talk about quality and how to protect it in your business.

Link to my latest virtual hospitality program: http://6canons.com/

- We discuss 3 businesses who are testing new CX strateies in the marketplace - Quality takes an intentional approach to ensure daily execution. This is fueled by front line employees and their leaders. - 5 steps to maintaing quality in your business

It's time for the great service comeback! Visit http://6canons.com/ to find my exclusive course on Customer Experience and Leadership.

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter: https://twitter.com/The_TonyJohnson

Instagram: https://www.instagram.com/THE_TONYJOHNSON/

Tik Tok: https://vm.tiktok.com/owrTbL/

Facebook: https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

In this episode, we welcome James Saliba into the studio to discuss leadeship and Customer + Employee Experience.

- When establishing your CX strategy, you have to understand your customers and what they need

- Leadership strategy is a bridge. You must know where you are and where you are trying to go to plot a course.

- Giving your team a safe place to fail can help employees learn and understand how to move forward

It's time for the great service comeback! Visit http://6canons.com/ to find my exclusive course on Customer Experience and Leadership.

SHOW LINKS: https://jamessaliba.com/

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter: https://twitter.com/The_TonyJohnson

Instagram: https://www.instagram.com/THE_TONYJOHNSON/

Tik Tok: https://vm.tiktok.com/owrTbL/

Facebook: https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com