If you ever had a customer that was not happy with the outcome of their hair… If you ever had a salon guest who was frustrated or just down right irritated….Then this episode is for you.
In this episode you’ll learn what to do when a client is unhappy and get all the hairstylist tips to handle unhappy client situations. Unhappy clients can be difficult to handle but if you are armed with the right systems, you can completely turn an unhappy client’s experience around and have them talking positive things when they leave!
But if you are not equipped with the right strategy to deal with unhappy clients… you could end up pushing them to become even more angry and leave you a bad review online. Not knowing what to do when a client is unhappy can lead to a few or more bad online reviews which could be detrimental to your entire business.
In the ten years owning a top salon in the nation, we have had a few incidents with clients who were unhappy that we learned from and were able to build preventative processes out of it. In this episode, I am going to show you exactly how we handle clients who are unhappy in the salon and give you hairstylist tips so that you can turn an unhappy client’s experience around and have them leave on a positive note too!
Watch now and learn what to do the next time you find yourself with an unhappy client.
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