We eat a Taco Bell a lot. It’s not my favorite place to eat by a long shot, but the rest of my family really loves it. It’s also cheap. A few weeks ago my son and I were out running some errands and we decided to stop in to Taco Bell for lunch. We went inside and there was only one person in line ahead of us.

Instead of the line advancing quickly, it. was. slow. The problem was with the cashier. It was clear that she was new. Maybe it was even her first day. The guy in front of me ordered something, and she couldn’t figure out how to put it into the register. She called the manager. The manager came right away and helped her put in the item to the register. She thanked the manager and he walked back to the kitchen area. The customer then ordered something else, and once again, she needed help. She once again called for the manager.

The manager came up right away and helped her. She fumbled around with all the buttons on the register but the manager very patiently helped guide her to the right sequence of buttons. She thanked him and he stepped back. This time he didn’t go back to the kitchen, he simply stepped back a few feet. It was far enough to make her feel like she was running the register on her own, but not so far that the customers didn’t feel like he was abandoning them. Read More...

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