Congratulations to the USC Learning Environments team for winning the 2020 #AVAwards for End-User Service Team of the Year, presented by AV Magazine! I welcome boots-on-the-ground Support Analysts, Adaline Tatum, Marco Winfrey, Lorenzo Bernardi, and Keith Jordan to discuss how they achieve operational excellence. We also discuss Digital Transformation, developing the team, how they approach serving their customers, and even tackle the difficult conversations of diversity and inclusion. 

Connect with the team on LinkedIn: Adaline, Marco, Lorenzo, & Keith. Learn more about USC Learning Environments at https://www.usc.edu/spaces, and the University of Southern California on Twitter at @USC and online at https://www.usc.edu.