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113: Our Favorite Apps
What makes a great mobile app stand out from the majority that
never get used? Today we share some of our favorites and what makes
them home screen essentials.
The magic of our favorite apps
Companies are quickly bridging the cross-channel gaps to deliver
enhanced experiences through mobile technology. From apps like
TripIt that help organize travel details to retail apps that use
geolocation to help customers find the products you need most, Adam
and Jeannie talk about their own favorite apps.
Both having extensive backgrounds in customer-focused practices,
an app has to be really great to stand out to customer experience
pros like our hosts!
After all, only 16% of mobile apps get used more than
once!
And why do most of them fail?
Many companies create apps simply because someone in a high
place has set a goal to have one. And while there are a number of
reasons an app might fail, it’s often because they are created
without considering the goals of the actual user.
So do your customers need an app? Before you jump in
and design a mobile experience, Adam and Jeannie share the secret
sauce behind some great apps that truly drive loyalty through
improved experiences.
Related Content
Interview: GetApp’s Top 25 Customer Service Apps
Personalization Tweaks to Keep Customers On Track
Brian Solis, Where Business Meets Design
Mobile Customer Experience, Tabitha Dunn, and Sephora’s Mobile
Integration
Sponsor message:
Develop your customer experience mission
Do you know how to deliver the superior customer experience you
visualize? We can help your team become a force for positive
change, starting with a customer-centric mission. The Customer
Experience Investigators™ at 360Connext specialize in helping
companies across industries and around the globe develop and
internalize unique and scalable customer-focused missions. To
compete with the other 89% of companies staying afloat by providing
better experiences, you need a compass for making astounding
changes in the customer experience while breaking down the silos
that are holding you back. We offer evaluations, workshops, and
roadmaps to keep your wheels firmly planted on the road to a
customer-centric future.
Join us on our mission to Create Fewer Ruined Days for
Customers™ today. Visit us at 360Connext.com.
Take care of yourself and take
care of your customers.
Learn more about your ad choices. Visit megaphone.fm/adchoices
View all episodes
By Adam and Jeannie
5
3838 ratings
What makes a great mobile app stand out from the majority that
never get used? Today we share some of our favorites and what makes
them home screen essentials.
The magic of our favorite apps
Companies are quickly bridging the cross-channel gaps to deliver
enhanced experiences through mobile technology. From apps like
TripIt that help organize travel details to retail apps that use
geolocation to help customers find the products you need most, Adam
and Jeannie talk about their own favorite apps.
Both having extensive backgrounds in customer-focused practices,
an app has to be really great to stand out to customer experience
pros like our hosts!
After all, only 16% of mobile apps get used more than
once!
And why do most of them fail?
Many companies create apps simply because someone in a high
place has set a goal to have one. And while there are a number of
reasons an app might fail, it’s often because they are created
without considering the goals of the actual user.
So do your customers need an app? Before you jump in
and design a mobile experience, Adam and Jeannie share the secret
sauce behind some great apps that truly drive loyalty through
improved experiences.
Related Content
Interview: GetApp’s Top 25 Customer Service Apps
Personalization Tweaks to Keep Customers On Track
Brian Solis, Where Business Meets Design
Mobile Customer Experience, Tabitha Dunn, and Sephora’s Mobile
Integration
Sponsor message:
Develop your customer experience mission
Do you know how to deliver the superior customer experience you
visualize? We can help your team become a force for positive
change, starting with a customer-centric mission. The Customer
Experience Investigators™ at 360Connext specialize in helping
companies across industries and around the globe develop and
internalize unique and scalable customer-focused missions. To
compete with the other 89% of companies staying afloat by providing
better experiences, you need a compass for making astounding
changes in the customer experience while breaking down the silos
that are holding you back. We offer evaluations, workshops, and
roadmaps to keep your wheels firmly planted on the road to a
customer-centric future.
Join us on our mission to Create Fewer Ruined Days for
Customers™ today. Visit us at 360Connext.com.
Take care of yourself and take
care of your customers.
Learn more about your ad choices. Visit megaphone.fm/adchoices
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