This is it.  236 episodes and its now time to move in different directions and make an impact in different ways.  It has been illuminating.  Every person I have met and interviewed along the way has enriched my life forever.  Each episode has a lesson, an action, or both, for you to utilize, sometimes with a few tweaks to ensure your success.  

Hard to let go of, but I leave evergreen information for all of you to utilize as you move into the future…whatever that may look like.  Thank you, Thank you.  

For more information about Julie Ann:

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Daniel Ramsey is the founder and CEO of MyOutDesk, serving more than 5,000 clients with virtual assistants.  Leading teams of remote workers has its own challenges.  Working from home, even intermittently is growing with popularity.  Daniel shares his expertise and vision he has learned from outsourcing a workforce.  His key focus is on communication.  Remote workers and the businesses they work for need that component to survive 

For more information about MyOutDesk (MOD):

MyOutDesk Website

MOD on Twitter

MyOutDesk on YouTube

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Tristan White is the founder & CEO of The Physio Co, a unique healthcare business that has ranked as one of Australia’s 50 Best Places to Work for eleven consecutive years (2009-2019), along with being named one of the Best Workplaces in Asia from 2015-2018. No wonder I wanted him on my podcast.  Tristan White understands the importance of core purpose and core values. He has grown it through necessity. Tristan has developed a program called, Culture is Everything Kickstarter. It is based on four key areas:

• Discover the core
• Document the future
• Execute relentlessly

• Show more love   

For more information about Tristan and The Physio Co :

Tristan's Website

The Physio Co Website

Tristan on Twitter

Tristan on LinkedIn

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My guest is Tonille Miller, Global VP of Culture and Employee Experience at Startek.  Tonille is passionate about improving the human experience at work while driving the optimal performance of people and organizations.  This combination is a focus of the Businesses that Care podcast.  

Startek is a customer engagement business process outsourcing company.  Their goal is to deliver deeper relationships through better customer insights and interactions.  Startek has three goals:

• Influence positive behavior
• Shape brand perceptions
• Create loyal advocates

As an organizational psychologist, Tonille Miller has spent the past 15 years as a consultant, executive coach and researcher.  Her focus has been looking at what people need to be highly productive, engaged and flourishing. She believes, it is easier than you think.  In this episode, Tonille shares how this is possible.  

For more information about Tonille:

Tonille Miller's Website

Tonille on Twitter

Tonille on LinkedIn

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Meridith Elliott Powell is an award-winning author, keynote speaker and business strategist.  She worked her way up from an entry-level position to earn her seat at the C-Suite table. Meridith's philosophy of accountability is not micromanagement.  Instead, she helps her clients shift their paradigm to use accountability to understand if processes are working or not.  

Amazing that we were talking about this before we experienced the Coronavirus challenge.  This episode is so relevant to the continued changes that our society and your business is going through.  

To create accountability, you need cookies for the people who do what is expected and consequences for those who do not.  For this to work, you need a set of behaviors and results and a way to track those as well. 

Her website says it best; "Everything about today’s marketplace is different – your customers, competition, technology and employees. In a world that has changed so drastically, doesn’t it make sense you need a new approach to how you sell, how you lead, how you grow your organization?"

For more information about Meridith Powell:

Meridith Powell's Website

Meridith on Twitter

Meridith on LinkedIn

Meridith on Instagram

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Several years ago, I interviewed the CEO of Acceleration Partners (AP), Robert Glazer.  They have grown exponentially since then. Friday Forward, Robert’s inspirational musings, has grown from 17k to over 120k.  I wanted to take a look from the inside of this organization to see if what you hear is what is lived. So, in this episode I am talking with Dana Aigotti, who has been with the company for a year and a half.  

We touch on AP’s interview process, onboarding, how the workforce is reviewed and what they call mindful transitions, which is their exit strategy.

It was a lot of fun and in the end Dana and I realized we both like real cheese with our nachos.  

For more information about Dana Aigotti, Friday Forward and Acceleration Partners:

Dana on LInkedIn

Visit Acceleration Partners

Visit Friday Forward

Follow Acceleration Partners on Twitter

Listen to Robert Glazer's episode

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FranklinCovey is the world leader in helping organizations achieve results that require lasting changes in human behavior, often the most difficult challenge any organization faces. When accomplished, it is also the most durable competitive advantage.

Scott Miller is a 23-year associate of FranklinCovey and serves as the executive vice president of thought leadership.  Besides being a best-selling author, Scott authors a weekly leadership column for Inc.com.

On this episode, Scott shares the importance of creating a safe environment.  At FranklinCovey, they believe in making a safe place for others to tell you the truth. He believes as a leader, you need to create a culture where those on our team can tell us the truth, offer us feedback, and seek guidance without fear. This is key for engagement, retention and where great ideas come from. 

For more information about FranklinCovey and Scott Miller:

FranklinCovey Website

FranklinCovey on Twitter

Scott Miller on LinkedIn

Buy Management Mess to Leadership Success

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When I looked on Amazon to see how many books have been written on leadership, it said over 30,000.  On top of that there are countless speakers, conferences and membership organizations that profess to have the answer to the best type of leadership. But do they really?  Leadership, like culture is a never-ending journey. What type of information you need when you start a business is completely different from what you need when you get ready to exit.  In this episode I talk about some of the basic underlying fundamentals of effective leadership. These sometimes get lost in the detail of changing environments, but they affect everyone, in any position, at any point in time.  

For more information about Julie Ann:

Julie Ann on Twitter

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Laurie Guest is an award-winning customer service expert, Certified Speaking Professional and a good friend.  This overarching conversation looks at customer service from common sense to generational differences. Laurie believes that success comes from a deep understanding that everyone comes from a different background.  The more we understand the personalities of who we work with and respect those differences, customer service is enhanced.  

Laurie shares with us the 5 key attributes that create what common sense means to each of us:

1. The environment you were raised
2. What era you were born into
3. The environment where you used to work
4. Personality type
5. Who you work next to today. 

For more information about Laurie:

Laurie Guest's Website

Laurie Guest on Facebook

Laurie on Twitter

Laurie on Instagram

Laurie’s previous episode

10 Cent Decision - Free Chapter

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In this episode I interview my guest, Tom Walter, Chief Culture Officer of Tasty Catering based out of Chicago.  They produce over 10,000 events yearly. WOW! Tasty has been recognized as the Best Small Workplace in the US according to Forbes Magazine, Inc. Magazine, and the #1 Best Place to Work in Illinois.  Tom is going to share with us the journey of Tasty’s millennial cultural revolt that happened over 13 years ago and the changes Tom and his leadership had to make. We might even get some information on the hedgehog concept and the Flywheel.  Thanks, Tom for taking the time to share your expertise.  

Here is Tasty Catering’s Core Values:

#1 always moral, ethical & legal

#2 treat all with respect

#3 quality in everything we do

#4 high service standards

#5 competitiveness: strong determination to be the best

#6 an enduring culture of individual discipline

#7 freedom & responsibility within the culture of individual discipline

For more information about Tasty Catering and Tom Walter:

Company Website

Tom Walter on Facebook

Tom Walter on LInkedIn

Tasty Catering on Twitter

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