Laurie Guest is an award-winning customer service expert, Certified Speaking Professional and a good friend.  This overarching conversation looks at customer service from common sense to generational differences. Laurie believes that success comes from a deep understanding that everyone comes from a different background.  The more we understand the personalities of who we work with and respect those differences, customer service is enhanced.  

 

Laurie shares with us the 5 key attributes that create what common sense means to each of us:

1. The environment you were raised
2. What era you were born into
3. The environment where you used to work
4. Personality type
5. Who you work next to today. 

 

For more information about Laurie:

Laurie Guest's Website

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Laurie on Instagram

Laurie’s previous episode

10 Cent Decision - Free Chapter

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