Summary Keywords

people, systems, customers, company, tickets, knowledge, email, capturing, client, process, mechanism, business, technology, audit, information, day, project, helping, organisation.

Introduction

 Welcome to episode 114 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr Nick Foy on the show with us today. Nick is the founder, CEO and Chief Evangelist of Silverdale Tech, and is a process improvement and technology guru that is focused on helping everyone achieve results. Today we'll be discussing capturing knowledge across a whole organisation. Let's get into the episode. 

We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.

Two-Minute Tip

Ah, it really, its mechanisms. Think about everything in terms of mechanism. Is there a mechanism that's going to back this up? So again, be clear about, is there a process? Is there a tool? Is there adoption? And is there an audit? If you don't have any one of those four things, do not be surprised that something doesn't stick or doesn't work or doesn't happen. 

Okay? And, you've got to identify that the lack of mechanism very quickly, you've got to arrest it very quickly. You've got to say, Hey, do we have a mechanism for this? Or are we just making ourselves feel better for a while? And if it's the latter, and that's what we all agree, Hey, we're just saying this 'cause it's gonna make us feel better. Hey? Great. Okay, we're all going to feel better for 10 minutes. That's fine, right? If that's exactly what we're doing. 

Links

Brad is proud to support many Australian businesses. You can find him on LinkedIn here. If you'd like to speak to him about how he can help your business, call him on 0402 448 445 or email [email protected]. Our website is www.bradjeavons.com.

Nick Foy is contactable by email: [email protected], or LinkedIn

What's next?

1. Join our membership page to access great resources that we and our guests have made available.
2. Join our community:  www.enterpriseexcellenceacademy.com
3. Other episodes relevant to tech: 

• #89 John Broadbent  Industry 4.0: using and integrating technology to do more with less, Part 1
• #90 John Broadbent  Industry 4.0: using and integrating technology to do more with less, Part 2.
• #86, William Halal, "Beyond Knowledge”, How technology is driving an age of consciousness. 

To learn more about what we do, visit https://enterpriseexcellencegroup.com.au/
Thanks for your time, and thanks for helping to create a better future.