Download the free Look, Listen, Learn Guide from the podcast website for practical tools. Go to the guest resources and look up Chris on https://enterpriseexcellencegroup.com.au/resources

#leadership  #culture  #engagement  #psychologicalwellbeing  #continuousimprovement  #looklistenlearn  #Shingo Prize  #adaptive leadership

In this episode of the Enterprise Excellence Podcast, host Brad Jeavons welcomes back Chris Butterworth, renowned author and four-time Shingo Prize winner. Together, they explore the powerful concept of “Look, Listen, Learn” activities—a leadership approach that goes beyond the traditional idea of Gemba walks to foster engagement, psychological well-being, and sustainable cultural growth.

Chris shares his global experience, fresh from international book launches, and unpacks how leaders can shift their mindset to lead with humility, curiosity, and respect. The conversation dives into practical strategies leaders can use to connect purpose, behaviours, and systems in order to achieve ideal results.

Youtube 

·       Why “Look, Listen, Learn” matters – moving beyond the narrow idea of Gemba walks to a broader activity mindset.

·       The role of psychological well-being – how respect, diversity, and inclusion underpin cultures of continuous improvement.

·       Leadership behaviours – humility, curiosity, listening, recognition, and kindness as cornerstones of effective leadership.

·       Key Behavioural Indicators (KBIs) – practical ways to measure behaviours that drive ideal results.

·       Leader Standard Work systems – how leaders can plan, reflect, and visually track activities to sustain culture.

·       Closing the loop – why action, accountability, and visible follow-through build trust and long-term engagement.

📧 Email: [email protected]
🌐 Website: enterpriseexcellencegroup.com.au
🔗 LinkedIn: Enterprise Excellence Group
🐦 Twitter/X: @EexgGroup

👤 Chris Butterworth: cbenterpriseexcellence.com/about-chris

If you enjoyed this episode:

1.     Subscribe to the Enterprise Excellence Podcast for more insights from global leaders.

2.     Share this episode with colleagues who are working to strengthen leadership and culture.

3.     Download the free Look, Listen, Learn Guide from the podcast website for practical tools.

4.     Reflect and act—choose one way to apply “Look, Listen, Learn” in your own leadership this week.

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

🚀 Ready to unlock productivity in the hybrid world?
Listen to this episode with Jed Ayres to learn how to design intentional human connection, leverage AI to remove IT issues before they occur, and transform employee experience into a driver of economic gains.
🎧 Listen now: https://youtu.be/150D8zzb9WA

#EnterpriseExcellence #EmployeeExperience #HybridWork #DigitalEmployeeExperience #ControlUp #Productivity #ContinuousImprovement #AI #FutureOfWork #Leadership #OperationalExcellence #ITInnovation #WorkplaceCulture #Lean #Agile #RootCauseElimination #HybridLeadership #WorkFromAnywhere

In today’s hybrid work world, productivity gains aren’t guaranteed—they’re earned through intentional design of both human connection and digital experience. In Episode 202 of the Enterprise Excellence Podcast, Brad Jeavons sits down with Jed Ayres, CEO of ControlUp, to explore how organisations can achieve economic gains by elevating the employee experience. From strategic “break bread” moments to AI-powered systems that eliminate IT issues before they surface, Jed shares how leaders can free their teams from constant firefighting so they can focus on creating value. This conversation blends leadership, technology, and culture into a clear vision for the future of work—one where employee experience becomes a competitive advantage. 

Youtube: 

Enterprise Excellence Academy

Connect with Brad on LinkedIn https://www.linkedin.com/in/bradjeavons/. Call him on 0402 448 445 or email him at [email protected]. 

Connect with Jed on LinkedIn: https://www.linkedin.com/in/jedayres/

  Assess Your Employee Experience – Map out how hybrid work is impacting productivity, connection, and engagement in your organisation.

  Identify Impediments – Work with your IT and HR teams to surface recurring technology and process challenges that slow employees down.

  Explore Solutions Like ControlUp – Pilot digital employee experience tools to proactively remove friction and create seamless work environments.

To learn more about what we do, visit https://www.enterpriseexcellencegroup.com.au/ 
Thanks for your time, and thanks for helping to create a better future.

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

Ready to lead your way?
Download Nadia’s 7-Step Framework for Building Capability and Leadership—the same approach that earned national HR awards and transformed performance at Tradelink.
Visit: enterpriseexcellencepodcast.com/downloads and look for Episode 201 downloads.

📬 Interested in building your own bespoke leadership program? Reach out to Nadia via LinkedIn or at www.clockworkconsulting.au.

#LeadershipDevelopment #EnterpriseExcellence #OrganisationalCapability #CultureDrivenChange #StrategicExecution #BespokeTraining #OperationalExcellence #PeopleDevelopment #CapabilityBuilding #TradelinkSuccess #HRExcellence #EmployeeEmpowerment #ShingoModel #ContinuousImprovement 

In Episode 201 of the Enterprise Excellence Podcast, Brad Jeavons reconnects with leadership and capability expert Nadia Golenkova. Nadia shares the story and structure behind Tradelink’s award-winning leadership development program—one that’s deeply aligned with organisational uniqueness and purpose. Using a compelling Formula One car analogy, Nadia unpacks a powerful seven-step approach to building internal leadership and capability frameworks that drive sustainable excellence. If you're seeking a way to embed leadership capability that actually sticks—and delivers results—this episode is your roadmap.

YouTube: https://youtu.be/IjEpXWRdKHQ

Enterprise Excellence Academy

Connect with Brad on LinkedIn https://www.linkedin.com/in/bradjeavons/. Call him on 0402 448 445 or email him at [email protected]. 

Connect with Nadia on LinkedIn: https://www.linkedin.com/in/nadia-golenkova/

·      Download the 7-Step Guide
Access the free PDF summary of Nadia’s leadership framework via the podcast website.

·      Assess Your Own Edge
Reflect on your organisation’s strategic advantage. Are your leadership programs designed to enhance it?

·      Start Small, Start Smart
Begin by creating a one-page capability overview tailored to your organisation’s uniqueness. Use it to start meaningful discovery with your teams.

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

📥 Download the full case study from Dr Peter Hines on OC Tanner at https://www.enterpriseexcellencegroup.com.au/downloads#casestudies

#EnterpriseExcellence #LeanLeadership #ShingoPrize #OCtanner #HumbleLeadership #ContinuousImprovement #CultureOfExcellence #PeterHines #GaryPeterson #OperationalExcellence #EmployeeEngagement #LeaderStandardWork #PeopleValueStream #AgileLeadership #ServantLeadership

Welcome to our 200th episode! To mark this milestone, we're joined once again by our very first guest—renowned global expert in lean leadership and enterprise excellence, Dr Peter Hines. In this episode, Peter shares powerful insights from his recent research into OC Tanner, a Shingo Prize-winning organisation led by humble and impactful leader Gary Peterson.

Peter explores what makes OC Tanner's culture so exceptional: from the evolution of Gary’s leadership to how the company embeds sustainable excellence through emotional intelligence, humble inquiry, and the development of self-directed individuals. He also reveals the systems and behaviours that underpin their 800% productivity improvement since winning the Shingo Prize in 1999. This is a deep, practical, and inspiring look at what it truly means to embed a culture of excellence.

You’ll walk away with ideas and insights you can apply immediately within your own organisation. Let’s get into it.

YouTube: https://youtu.be/7lv_ybHikM0

Enterprise Excellence Group: https://www.enterpriseexcellencegroup.com.au/podcast/episode/7a8f0a8f/200-unpacking-shingo-award-winner-oc-tanner-with-dr-peter-hines

Connect with Brad on LinkedIn https://www.linkedin.com/in/bradjeavons/. Call him on 0402 448 445 or email him at [email protected]. 

Connect with Dr Peter Hines on LinkedIn: https://www.linkedin.com/in/peter-hines-16669bb1/

  Download the report: Access Dr Peter Hines’ OC Tanner study via our Resources page to explore the systems and practices discussed. https://www.enterpriseexcellencegroup.com.au/downloads#casestudies

  Reflect on your leadership style: Are you leading with humility and emotional intelligence? Take time to assess your own micro-behaviours.

  Join the conversation: Attend one of our Enterprise Excellence workshops or virtual events to deepen your learning and connect with like-minded leaders. 

To learn more about what we do, visit https://www.enterpriseexcellencegroup.com.au/ 
Thanks for your time, and thanks for helping to create a better future.

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

https://www.enterpriseexcellenceacademy.com/downloads#keybehaviours

Summary Keywords
Organisation, improvement, outcomes, defence, focus, journey, teams, leadership, align, airbus, continuous improvement, opportunity, drive, work, change, lean, create, learn, behaviour.

 Welcome to episode 158 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr. Ben Phillips on the show with us today. Ben is a Transformation and Business Improvement specialist currently working at Airbus. Ben has extensive experience in healthcare through organisations such as Symbion, and GE. Ben is passionate about transforming cultures to enhance continuous improvement and operational efficiency. Let’s get into the episode, Ben thanks for joining us. 

We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.

Youtube Full episode: https://youtu.be/rqG6z_zG7zQ

Two-Minute Tip: 

Enterprise Excellence Academy: 

 Brad: connect via LinkedIn or call him on 0402 448 445 or email [email protected]. 

Ben Phillips: 

Join our next community! https://www.enterpriseexcellenceacademy.com/community

Listen to another podcast episode with Ken Webster on Achieving Environmental Excellence through the Circular Economy. 

a)     listen on our website - https://www.enterpriseexcellenceacademy.com/podcast/episode/499c7325/28-achieving-environmental-excellence-through-the-circular-economy-with-ken-webster

b)     Watch on YouTube - https://youtu.be/l7vAZS_yvlc?si=auTc3KzOnH6kpiZC

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

Link to Free Resources:
🔗 https://www.enterpriseexcellencegroup.com.au/downloads

Summary Keywords

#Leadership, #resilience, #solo sailing, #Sydney to Hobart, #mindset, #adversity, #teamwork, #decision-#making, #commitment, #humility, #goal setting, #personal growth, #perseverance

Introduction

In this inspiring episode, Brad Jeavons speaks with adventurer, sailor, and author Tony Mowbray. Tony shares stories from his harrowing experiences in the 1998 Sydney to Hobart yacht race and his solo, non-stop, unassisted sail around the world. Drawing from his newly released book Never, Ever Give In, Tony provides timeless leadership insights shaped by extreme pressure, adversity, and grit.

Why Listen?

Tony’s story is a masterclass in leadership, mindset, and courage. He discusses how clear goals, unwavering commitment, and humility can create unity in even the most dangerous circumstances. Leaders will benefit from practical wisdom about staying the course, making decisions under pressure, and building cohesive, purpose-driven teams.

Episode Links:

·       YouTube: 

·       Enterprise Excellence Academy: 

Contacts

·       Connect with Brad Jeavons:

o   📧 [email protected]

o   📞 0402 448 445

o   🔗 LinkedIn

·       Connect with Tony Mowbray:

o   🔗 LinkedIn Profile 

o   🌐 www.tonymowbray.com.au

What's Next?

✅ Order Tony’s book, Never, Ever Give In — available as paperback, Kindle, and audiobook (coming soon) via tonymowbray.com.au
✅ Reflect on Tony’s 5-step mantra: Dream – Think – Talk – Commit – Act
✅ Book Tony as a keynote speaker for your next leadership event or conference

📚 To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
🙏 Thanks for your time, and thanks for helping to create a better future.

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

Take the free assessment at https://precisionselling.scoreapp.com/ to see how you or your team stack up in influencing skills.

#PrecisionSelling, #EnterpriseExcellence, #SalesLeadership, #InfluenceWithImpact, #CoachingCulture, #CustomerSuccess, #LeadershipDevelopment, #SalesExecution, #B2BSales, #CapabilityBuilding, #PepsiCo, #ExpressionForGrowth, #BradJeavons, #SalesPodcast

Welcome to Episode 198 of the Enterprise Excellence Podcast – the final episode in our 3-part Precision Selling series. In this episode, Suzanne Wooley (PepsiCo) and Steven Edney (Expression for Growth) return to share powerful insights on how to gain agreement, lead the sale forward, and the role of leadership in building lasting capability. From handling objections and locking in commitments, to coaching and culture – this episode dives deep into what it takes to influence with impact and create long-term customer value.

YouTube: https://youtu.be/tApLGwrRp0I

Enterprise Excellence Academy: 

✔ Suzanne Woolley — Sales Capability Manager, PepsiCo Australia
(You may reach out via LinkedIn or PepsiCo Australia’s main site.)

✔ Steven Edney — Managing Director & Co-owner, Expression for Growth
(Connect via expressionforgrowth.com or LinkedIn.)

✔ Brad Jeavons — Host, Enterprise Excellence Podcast
🌐 enterpriseexcellencegroup.com.au
📧 [email protected]

1.     Evaluate Your Precision Selling Capability: Take the free diagnostic at precisionselling.scoreapp.com.

2.     Review Your Sales Follow-Through: How well are you gaining commitment and documenting next steps?

3.     Coach the Coach: Create space in your leadership role to practice, observe, and grow with your team.

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

Take the free assessment at https://precisionselling.scoreapp.com/ to see how you or your team stack up in influencing skills.

#PrecisionSelling, #Influence, #SalesExcellence, #Storytelling, #EffectiveMeetings, #LeadershipCommunication, #OpenQuestions, #SalesStrategy, #CustomerEngagement, #EnterpriseExcellence 

In this second episode of our three-part series on Precision Selling, we’re joined again by global experts Suzanne Wooley and Steven Edney. This time, we unpack the subtle art of setting effective meetings using the POST method (Purpose, Outcome, Structure, Timing), mastering the question funnel to uncover real client needs, and delivering compelling stories that land with impact. Whether you're in sales, leadership, or internal influence roles, this episode provides actionable insights to help you move people forward — internally and externally. 

Youtube: https://youtu.be/_F1xtnWdiLM

Enterprise Excellence Academy 

✔ Suzanne Woolley — Sales Capability Manager, PepsiCo Australia
(you may reach out via LinkedIn or PepsiCo Australia’s main site.)

✔ Steven Edney — Managing Director & Co-owner, Expression for Growth
(connect via expressionforgrowth.com or LinkedIn.)

✔ Brad Jeavons — Host, Enterprise Excellence Podcast
🌐 enterpriseexcellencegroup.com.au
📧 [email protected]

1.     Take the free assessment at https://precisionselling.scoreapp.com/ to see how you or your team stack up in influencing skills.

2.     Listen to Part 1 – Learn about the 5% Club and starting with the end in mind.

3.     Tune in to Part 3 – Coming soon, where we dive into overcoming objections and navigating decision-making dynamics.

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

Take the free assessment at https://precisionselling.scoreapp.com/ to see how you or your team stack up in influencing skills.

Summary Keywords
#precisionselling, #salesexcellence , #5%club, #activelistening , #humanconnection, #customerparnerships,  #salescapability, #influencingskills, #insightsdiscovery, #salesframework , #enterpriseexcellencepodcast, #bradjeavons, #pepsico , #expressionforgrowth.

Introduction
In Episode 196, Brad Jeavons sits down with Suzanne Woolley, Sales Capability Manager at PepsiCo Australia, and Steven Edney, Managing Director and Co-owner of Expression for Growth, to explore Precision Selling and what sets the top 5% of sales performers apart.
This episode dives into:
✅ The concept of the 5% Club — those rare salespeople who consistently build trust, ask the right questions, and tailor experiences that win
✅ How active listening, rapport, and human connection drive customer partnerships
✅ Why starting with the end in mind leads to better preparation, smarter objectives, and ultimately, stronger sales outcomes
Actionable insights for anyone in this episode: external sales, internal influence, or leadership. 

Episode Links:
Youtube https://youtu.be/umFjejKse8I
Enterprise Excellence Academy https://www.enterpriseexcellencegroup.com.au/podcast/episode/7d2ed2d8/196-how-to-influence-with-precision-selling-part-1-with-suzanne-wooley-and-steven-edney

Contacts
✔ Suzanne Woolley — Sales Capability Manager, PepsiCo Australia
(You may reach out via LinkedIn or PepsiCo Australia’s main site.)
✔ Steven Edney — Managing Director & Co-owner, Expression for Growth
(connect via expressionforgrowth.com or LinkedIn)
✔ Brad Jeavons — Host, Enterprise Excellence Podcast
🌐 enterpriseexcellencegroup.com.au
📧 [email protected]

What's next?
1. Take the free assessment at https://precisionselling.scoreapp.com/ to see how you or your team stack up in influencing skills.
2. Share this episode with your sales team or leadership peers who are looking to upskill their influencing capabilities.
3. Reflect on your next big meeting or client pitch — are you starting with the end in mind? Use the SMARTER objective framework to sharpen your approach

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time and for helping to create a better future.

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.

#OperationalExcellence #EnterpriseExcellence #LeadershipDevelopment #PeopleFirst #ContinuousImprovement #ShingoModel #LeanThinking #EmployeeEngagement #CultureTransformation #MiniFactories #RespectForPeople #SystemsThinking #ZeroDistance 

In Episode 195 of the Enterprise Excellence Podcast, Brad Jeavons speaks with Gary Peterson, Executive VP of Supply Chain & Production at OC Tanner, a true pioneer in operational excellence. Gary shares the transformative journey that took OC Tanner from a rigid, top-down organisation to a dynamic, people-led powerhouse. This conversation is packed with practical wisdom for any leader wanting to achieve meaningful and lasting cultural and performance transformation. 

·       Hear how OC Tanner reduced production time from 28 days to 20 minutes.

·       Discover how coaching, one-on-one conversations, and mini-factory structures built a high-performance culture.

·       Learn from one of the most respected leaders in the Shingo community about how to align systems and behaviours for sustainable success.

Youtube: https://youtu.be/LE6TvvX3RR4

Enterprise Excellence Academy: 

Connect with Brad on LinkedIn https://www.linkedin.com/in/bradjeavons/. Call him on 0402 448 445 or email him at [email protected]. 

Connect with Gary on LinkedIn: https://www.linkedin.com/in/garypeterson1/

1.     Download the free resource pack linked in the episode notes to apply Gary's principles in your workplace.

2.     Assess your organisation’s system alignment—are your systems enabling the behaviours you want?

3.     Introduce monthly one-on-ones between leaders and team members to humanise leadership and build trust.

To learn more about what we do, visit www.enterpriseexcellenceacademy.com.
Thanks for your time, and thanks for helping to create a better future.