A few years ago I sat down with Wayne Mullins, founder of Ugly Mug Marketing, to dive into his unique “3-5-3” formula for turning your website from a static space into a real business driver. If you missed the original release of this episode, you want to be sure to catch it now. 

His approach is all about honing in on what users need, and it starts with capturing attention in the first three seconds. The truth is, visitors aren’t "browsing" anymore—they’re "hopping" from one page to the next, and you need a hook to keep them around.

Next up are the five critical questions to ask on every page. Who’s visiting this page? What’s the exact action you want them to take? And maybe most importantly, why would they take that action, from their perspective? This exercise of stepping into the visitor’s shoes can completely transform how each page is designed to serve them.

The final three elements, or “three C’s,” of effective design wrap it all together: composition, contrast, and content. Wayne’s big takeaway here? Lead with the content. Instead of designing for looks first, start with what you’re trying to communicate, then build the design around it. Simple and actionable tips like these make the 3-5-3 formula a powerful way to evaluate your site and start getting better results right away.

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