Knowledge Project

Podcast Notes Key Takeaways

• “We are all in the Hospitality business”-Danny Meyer
  • Everyone succeeds when your stakeholders are rooting for your success. That’s the general definition of hospitality
• When technical skills today are so easily copied, emotional skills are the things that add more value to company culture to differentiate a candidate
  • 6 emotional skills for hiring: optimistic kindness, intellectual curiosity, work ethic, empathy, self-awareness, and integrity
• “Mistakes are the greatest renewable resource”– Danny Meyer
  • 5 ‘A’s of mistake making: Aware – Acknowledge – Apologize – Act – Apply additional generosity
• The location tells you what the restaurant should be. Don’t let the restaurant tell the location what to be
  • Also defines if a particular restaurant can or should be scaled
• A balance between customization and consistency is valuable to long-term, scaled, and diversified growth

Read the full notes @ podcastnotes.org

Celebrated restaurateur Danny Meyer discusses the intersection between hospitality and humanity, and why we are all in the hospitality business regardless of where we work. Meyer defines hospitality and how to deliver it with every interaction, how we can scale a feeling, hiring great people and when to let them go, and so much more.

Meyer is the Chief Executive Officer of the Union Square Hospitality Group, which comprises some of New York's most beloved and acclaimed restaurants, including Gramercy Tavern, The Modern, and Maialino. In 2004 Meyer and USHG founded the wildly popular Shake Shack, a New York fast-casual restaurant chain that has since grown to more than 250 locations around the world.

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