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CAI President Melissa Ramsey shares emotional intelligence tools for calmer HOA boards and healthier communities!
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Emotions run hot in HOAs, but they don’t have to run the show. CAI National President Melissa Ramsey joins Robert Nordlund to unpack emotional intelligence for boards and managers. Learn how to pause, set boundaries, depersonalize conflict, align around mission and vision, and prevent burnout with simple daily resets. Practical takeaways for communities of every size, plus a nudge to “spin the good” and share wins across your association.

Key Takeaways:

• Melissa’s company: Mosaic Community Consulting

• If you’re stressed/hurting – address where the hurt is coming from.

• Be true to who you are

• Do what keeps you’re healthy

• Be honest about if you’re not feeling good, and make the necessary adjustments

• At your association – have a guiding Mission (and Values), to keep everyone headed the same direction and minimize distracting and “toxic soup” personal agendas.

• Spin the good news at your association

• Recognize your positive impact, and feel good about it.

Podcast Links:
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