Have you ever had to have a difficult conversation at work? If so, you’re not alone. In an information landscape where change is the status quo, these conversations come with the territory. Being a library leader means knowing how to confidently steer these conversations so that they lead to productive results. On this episode Catherine Soehner, author of the book Effective Difficult Conversations, teaches us how.

Catherine Soehner is the Executive Director of the Eccles Health Sciences Library and is the Associate Dean for Research and User Services at the University of Utah’s J. Willard Marriott Library.  She provides vision and leadership for a wide range of library services delivered onsite and virtually.