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When anyone we know - at work or in life - has an issue (big or small), most of us have not been trained how to be truly supportive.

If we don't know precisely what it means to respond with empathy, we might inadvertently fall into offering advice (instead of empowering them to discover their own solution) or even closing down the conversation prematurely. 

Dr Rich Allen reveals some of the communication dead-ends and how to avoid them:

- reassurance

- offering advice

- spotlighting

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Richard Allen, Ph.D., is a highly regarded educator and master trainer with more than 40 years' experience in training and education.

Founder and President of Green Light Education, he is the author of many popular books in both fields, including: Humane Presentations, TrainSmart, and Green Light Classrooms.

He has taken his dynamic – and sometimes highly unusual – teaching and presenting strategies all around the world.

He can be contacted through https://www.greenlighteducation.net/

About Nina Sunday CSP

In the Manage Self, Lead Others podcast, Nina Sunday speaks with key experts from across the globe who share their insights in self-leadership and leading others, highlighting emerging trends since COVID.

A Certified Virtual Presenter, Nina Sunday present virtually internationally on workplace culture, productivity and communication. Her book, ‘Workplace Wisdom for 9 to thrive; proven tactics and hacks to get ahead in today’s workplace’ is a selection of the C-Suite Book Club. 

Invite Nina Sunday CSP as a virtual speaker for your conference globally, or in-person in Australia, or to lead a one-day workshop or series. Visit https://ninasunday.com or https://www.brainpowertraining.com.au/signature-programs/

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