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Today we hear from HOA Board Hero Michelle who dealt with a 2-alarm fire that affected 32 units at her community.
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Robert spotlights HOA Board Hero Michelle Mansour from Mount Pleasant, South Carolina. Michelle shares her journey of serving on an HOA board through a catastrophic 2-alarm fire that affected 32 units, lawsuits, management changes, and community challenges. Hear how her board built transparency, improved communication, supported neighbors in crisis, and kept their community united!

Chapters from Today's Episode:

00:00 How did an HOA board handle a devastating fire?

01:07 Who is Michelle Mansour and what is her board experience?

04:09 What makes serving on an HOA board challenging and humbling?

05:14 How do management company changes impact boards?

08:09 Why did Michelle decide to run for the HOA board?

09:28 What problems come with condo conversions and reserves?

11:00 How did the board rebuild trust and communication?

15:18 How does transparency help homeowners feel secure?

17:12 What strengths do different board members bring?

18:54 How much time does serving on an HOA board really take?

20:18 Ad Break - HOA Invest

21:17 What happened during the two-alarm fire emergency?

23:57 How did the community unite to support displaced neighbors?

27:14 How do volunteer committees strengthen an HOA board?

29:27 What makes a productive and well-run HOA board meeting?

32:09 How can clear communication prevent panic during lawsuits?

33:36 What lessons has Michelle learned from serving on the board?

The views & opinions expressed in this program are those of the Hosts & Guests, intended to provide general education about the community association industry. The content is not intended to provide specific advice or recommendations for any individual or organization.  Please seek advice from licensed professionals.

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