Have you ever forgotten a client appointment or turned up late? (I did once for my client and for my farrier once I was MORTIFIED!)

Even with the best systems in the world sometimes LIFE HAPPENS or tech lets us down!

It's how we handle the situation that counts, isn't it?

In this episode I talk openly about my recent mistake when I let a client down and what I did but also an indent that happened to me with one of my equine pros where I was the let down client and how and why we need to avoid these situations.

In this episode, I share:
✨ Why we need to avoid letting clients down
✨ What to do in sickness or emergencies
✨ The bigger impact
LINKS MENTIONED:
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